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Use the filters below to reach HID technical support by language, region and product.
If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number inquiries, please contact Customer Service.
For sample products or questions about product features and differences for making purchasing decisions, please contact your sales representative.
Note: For order status inquiries, please utilize the order status portal.
| Name | Region | Hours | Language | Phone Number |
|---|---|---|---|---|
| FARGO Printers/Asure ID | North America (US and Canada) | 08:00 – 18:00 (Central Time) | English | +1 866 607 7339, +1 949 732 2383 |
| pivCLASS (NA) | North America (US and Canada) | 08:00 – 18:00 (Central Time) | English | +1 866 607 7339, +1 949 732 2383 |
| Card Readers, Credentials, Mobile Access and Controllers (NA) | North America (US and Canada) | 07:00 – 18:00 (Central Time) | English | +1 866 607 7339, +1 949 732 2383 |
| HID Biometrics (fka Crossmatch: Livescan, LSCAN 500/1000, Guardian 45, 100, 200 & 300; Patrol, MOBS, WEBS and ArcID) | North America (US and Canada) | 07:00 – 18:00 (Central Time) | English | +1 866 276 7761 option 1 |
| Citizen ID Solutions: Integrale, Identify, MIDIS & CRVS (NA) | North America (US and Canada) | 07:30 - 16:30 (Central Time) | English | +1 866 607 7339, +1 949 732 2383 Option 6 |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (NA) | North America (US and Canada) | 07:00 – 18:00 (Central Time) | English | +1 800 670 6892 |
| DigitalPersona SSO Software (IAMS) (NA) | North America (US and Canada) | 07:00 – 18:00 (Central Time) | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. 1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| TRISM (NA) | North America (US and Canada) | 07:00 – 19:00 (Central Time) | English | +1 866 607 7339, +1 512 776 9950 |
| RFID Tags (NA) | North America (US and Canada) | Central Time | English | |
| Access-IS: Document Readers and Ticket Validators | North America (US and Canada) | 08.00 – 16.30 (Central Time) | English | +44 118 966 3333 [email protected] |
| Omnikey and Embedded (NA) | North America (US and Canada) | 09:00 - 17:00 (Central Time) | English | +1 866 607 7339, +1 949 732 2383 Option 4 |
| HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (NA) | North America (US and Canada) | 07:00 – 16:00 (Central Time) | English | +1 866 607 7339, +1 949 732 2383 Option 7 |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (NA) | North America (US and Canada) | 07:00 – 18:00 (Central Time) | English | +1 800 776 3414 |
| InvoTech / Textile Services, InvoTech - Uniform, Linen, Laundry / Textile Services - Acuity Linen for Laundries, Acuity Uniform for Laundries, Acuity Linen For Hospitality, Acuity Uniform for Hospitality, Asset Management for Hospitality | North America (US and Canada) | 08:00 – 17:00 (Pacific Standard Time) | English | 866 607 7339 Option 8, 949 732 2383 Option 8. Customer Support E-Mail: [email protected], [email protected] |
| Card Readers, Credentials, Network Controllers, Mobile Access (MX, SA: Spanish†) | Mexico / Central and South America | 07:00 – 18:00 (Central Time† and Atlantic Time‡) | Spanish† | 800 522 0186, +1 737 356 3302 |
| Card Readers, Credentials, Network Controllers, Mobile Access (MX, SA: Portuguese‡) | Mexico / Central and South America | 07:00 – 18:00 (Central Time† and Atlantic Time‡) | Portuguese‡ | 0800 891 3358, +1 737 356 3304 |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (MX, SA) | Mexico / Central and South America | 07:00 – 18:00 (Central Time† and Atlantic Time‡) | English | +1 800 670 6892 |
| DigitalPersona SSO Software (IAMS) (MX, SA) | Mexico / Central and South America | 07:00 – 18:00 (Central Time† and Atlantic Time‡) | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. 1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| RFID Tags (MX, SA) | Mexico / Central and South America | Central Time† and Atlantic Time‡ | Spanish, Portuguese | |
| Omnikey and Embedded (MX, SA) | Mexico / Central and South America | 09:00 - 17:00 (Central Time† and Atlantic Time‡) | English | +1 949 732 2383 Option 4 |
| Access-IS: Document Readers and Ticket Validators | Mexico / Central and South America | 08.00 – 16.30 (UK Time) | English | +44 118 966 3333 [email protected] |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (MX, SA) | Mexico / Central and South America | 11:00 – 19:00 (US Central Time) | English | +1 800 776 3414 |
| HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (MX, SA) | Mexico / Central and South America | 07:00 – 16:00 (Central Time† and Atlantic Time‡) | English | +1 949 732 2383 Option 7 |
| Citizen ID Solutions: Integrale, Identify, MIDIS & CRVS (EU, ME, AF) | Europe, Middle East, and Africa | 07:00 - 17:00 (UK Time and CET Time) | English | 08000489172, +44 1440 711 822 |
| Card Readers, Credentials, Network Controllers, Mobile Access (EU, ME, AF) | Europe, Middle East, and Africa | 08:30 – 17:30 (17:00 Friday) UK Time and CET Time | English, Spanish | 08000489172, +44 1440 711 822 |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (EU, ME, AF) | Europe, Middle East, and Africa | 09:00 – 17:00 (CET or per contract) | English | +33 1 74 18 17 70 |
| DigitalPersona SSO Software (IAMS) (EU, ME, AF) | Europe, Middle East, and Africa | 09:00 – 18:00 (UK Time and CET Time) | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. 1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| RFID Tags (EU, ME, AF) | Europe, Middle East, and Africa | UK Time and CET Time | French | |
| Omnikey and Embedded (EU, ME, AF) | Europe, Middle East, and Africa | 09:00 - 17:00 (UK Time and CET Time) | English | 08000489172, +44 1440 711 822 |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (EU, ME, AF) | Europe, Middle East, and Africa | 09:00 – 18:00 (UK Time and CET Time) | English | +1 800 776 3414 |
| HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (EU, ME, AF) | Europe, Middle East, and Africa | 08:00 – 17:00 (UK Time and CET Time) | English | 08000489172, +44 1440 711 822 |
| FARGO Printers/Asure ID | Europe, Middle East, and Africa | 08:30 – 17:30 (17:00 Friday) (GMT) | English | 08000489172, +44 1440 711 822 |
| Access-IS: Document Readers and Ticket Validators | Europe, Middle East and Africa | 08.00 – 16.30 (UK Time) | English | +44 118 966 3333 [email protected] |
| DigitalPersona SSO Software (IAMS) (AS) | Asia Pacific | 09:00 – 18:00 (Hong Kong Time) | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. +1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| Citizen ID Solutions: Integrale, Identify, MIDIS & CRVS (AS) | Asia Pacific | 09:00 – 18:00 (Hong Kong/Beijing Time) | English | 800906010, +1 737 356 3303 Option 3 |
| Card Readers, Credentials, Network Controllers, Mobile Access (AS: Aus) | Asia Pacific | 09:00 – 17:30 (Melbourne Time) | English | 1800956715, +1 737 356 3307 (Australia) |
| Card Readers, Credentials, Network Controllers, Mobile Access (AS: India) | Asia Pacific | 09:00 – 18:00 (India Standard Time) | English | 0008000403916, +1 737 356 3308 (India) |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (AS: India) | Asia Pacific | 09:00-18:00 (India Standard Time) | English | +852 3160 9873 |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (AS: Aus) | Asia Pacific | 09:00 – 18:00 (Australian Eastern Time) | English | +61 3 9111 2319 |
| Access-IS: Document Readers and Ticket Validators | Asia Pacific | 08.00 – 16.30 (UK Time) | English | +44 118 966 3333 [email protected] |
| RFID Tags (AS) | Asia Pacific | Hong Kong Time | Cantonese, Mandarin, Japanese | |
| Omnikey and Embedded (AS) | Asia Pacific | 09:00 – 17:00 (Hong Kong/Beijing Time) | English | 800906010, +1 737 356 3303 Option 4 |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (AS) | Asia Pacific | 09:00 – 18:00 (India Standard Time) | English | +1 800 776 3414 |
| HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (AS) | Asia Pacific | 09:00 – 18:00 (Hong Kong Time) | English | 800906010, +1 737 356 3303 Option 5 |