You can now connect with our Customer Service teams via the Customer Command Center.
North America
Central Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Physical Access Control): Readers, Controllers, Credentials, Custom/ Personalized Credentials/Readers, Mobile Credentials and Access) | 8:00 – 17:00 | All NAM | [email protected] For Customized or Personalized Credentials/Readers: [email protected] For Mobile Access: [email protected] +1 800 872 5359 (English) |
| 7:00 - 15:30 (Pacific Time) | For Mercury products [email protected] | ||
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) | 8:00 – 17:00 | All NAM | +1 800 872 5359 |
| Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks) | 8:00 – 17:00 | All NAM | [email protected] |
| EAT (Extended Access Technologies): RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric | 8:00 – 17:00 | All NAM | +1 800 872 5359 |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) | Global | +44 118 966 3333 |
| Identity Access Management Solutions (IAMS) (ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE) | 8:00 – 17:00 | United States, Canada | +1 800 872 5359 |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | United States, Canada | +1 703 340 6525 |
| Government ID | 11:00 – 19:00 | United States, Canada | [email protected] (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | United States, Canada | Jesse Gentry Director, Inside Sales - IDT Office: 951-325-2100 [email protected] |
InvoTech / Textile Services, | 8:00 - 17:00 (Pacific Time) | United States, Canada | 866 607 7339 Option 8 |
Brazil, Mexico, and Latin America
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) | 9:00 – 18:00 (Local) | All LAM | Call one of the following numbers and select 1 for PACS (Serviced in English, Spanish or Portuguese): |
| 7:00 - 15:30 (Pacific Time) | For Mercury products [email protected] | ||
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) ) | 8:30-17:00 (Local) | All LAM | Call one of the following numbers and select 2 for SI (Serviced in English or Spanish): |
| Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks) | 8:00 – 17:00 (CST) | All LAM | [email protected] |
| EAT (Extended Access Technologies): RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric | 8.30-1:.00 (CST) | All LAM | Call one of the following numbers and select 3 for EAT (Serviced in English): |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) | Global | +44 118 966 3333 |
| Identity Access Management Solutions (IAMS) (ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE) | 8:30-17:00 | All LAM | [email protected] |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 (PST) | Brazil, Mexico, and Latin America | +1 703 340 6525
|
| Government ID | 11:00 – 19:00 (PST) | Brazil, Mexico, and Latin America | [email protected] (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | Brazil, Mexico, and Latin America | Jesse Gentry Director, Inside Sales - IDT Office: 951-325-2100 [email protected] |
| InvoTech / Textile Services, InvoTech - Uniform, Linen, Laundry / Textile Services - Acuity Linen for Laundries, Acuity Uniform for Laundries, Acuity Linen For Hospitality, Acuity Uniform for Hospitality, Asset Management for Hospitality | 8:00 - 17:00 (Pacific Time) | Brazil, Mexico, and Latin America | 866 607 7339 Option 8 |
Europe, Middle-East, and Africa
Times shown in GMT.
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) | 8:30 - 17:00 | All EMEA | [email protected] [email protected] [email protected] +353 (0) 91414200 |
| 7:00 - 15:30 (Pacific Time) | For Mercury products [email protected] | ||
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) | 8:30 - 17:00 | All EMEA | [email protected] +353 (0) 91414200 |
| Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks) | 8:00 – 17:00 (CST) | All EMEA | [email protected] |
| EAT (Extended Access Technologies): RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric | 8:30 - 17:00 | All EMEA | [email protected] +353 (0) 91414200 (Multi-lingual) |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) | Global | +44 118 966 3333 |
| Identity Access Management Solutions (IAMS) (ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE) | 8:00-16:00 (GMT) | All EMEA | [email protected] +353 (0) 91414200 (Multi-lingual) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All EMEA | +41 21 908 01 00 |
| Government ID | 8:00 – 16:00 | All EMEA | [email protected] (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All EMEA | Jesse Gentry Director, Inside Sales - IDT Office: 951-325-2100 [email protected] |
| InvoTech / Textile Services, InvoTech - Uniform, Linen, Laundry / Textile Services - Acuity Linen for Laundries, Acuity Uniform for Laundries, Acuity Linen For Hospitality, Acuity Uniform for Hospitality, Asset Management for Hospitality | 8:00 - 17:00 (Pacific Time) | All EMEA | 866 607 7339 Option 8 |
Asia Pacific
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) | 9:00 - 18:00 | All APAC | For Customized or Personalized Credentials/Readers: For Mobile Access: Call one of the following numbers and select 1 for PACS: |
| 7:00 - 15:30 (Pacific Time) | For Mercury products [email protected] | ||
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) | 9:00-18:00 | All APAC | [email protected] Call one of the following numbers and select 2 for SI: China (Mandarin): +862160314534 India (English): +918071279871 Rest of APAC (English, Cantonese, Mandarin):+85225925357 |
| Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks) | 8:00 – 17:00 (CST) | All APAC | [email protected] |
| EAT (Extended Access Technologies; RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric) | 9:00-18:00 | All APAC | [email protected] Call one of the following numbers and select 3 for EAT: China (Mandarin):+862160314534 India (English):+918071279871 Rest of APAC (English, Cantonese, Mandarin): +85225925357 |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) | Global | +44 118 966 3333 |
| Identity Access Management Solutions (IAMS) (ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE) | 8:00-16:00 (GMT) | All APAC | [email protected] +353 (0) 91414200 |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All APAC | +60 07 6640011 |
| Government ID | 9:00 – 18:00 | All APAC | [email protected] (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All APAC | Jesse Gentry Director, Inside Sales - IDT Office: 951-325-2100 [email protected] |
| InvoTech / Textile Services, InvoTech - Uniform, Linen, Laundry / Textile Services - Acuity Linen for Laundries, Acuity Uniform for Laundries, Acuity Linen For Hospitality, Acuity Uniform for Hospitality, Asset Management for Hospitality | 8:00 - 17:00 (Pacific Time) | All APAC | 866 607 7339 Option 8 |