North America

Central Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials, Card Printers) 7:30 – 18:00 United States, Canada 1 800 872 5359
1 949 732 2380
customerservice@hidglobal.com
(English)
Mobile Access 8:00 – 17:00 United States, Canada 1 800 872 5359
1 949 732 2380
customerservice@hidglobal.com
(English)
Card Services 7:30 – 18:00 United States, Canada 1 800 872 5359
1 949 732 2380
customerservice@hidglobal.com
(English)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) 11:00 – 19:00 United States, Canada posubmission@actividentity.com (English)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 United States, Canada

Julia Lopez Carrera
Customer Service Representative, IDT
Office: +41 21 908 0147
jlopez-carrera@hidglobal.com

Imed Fedhila
Customer Service Manager, IDT
Office: +41 21 908 0189
ifedhila@hidglobal.com

Government ID 11:00 – 19:00 United States, Canada GovIDcustomerservice@hidglobal.com (English)
Biometrics (Lumidigm) 9:00-17:00 MST(UTC -6) United States, Canada 1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 United States, Canada

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Brazil, Mexico, and Latin America

Central Time † and Atlantic Time ‡
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials) 9:00 – 17:00 Mexico and Latin America † Marcela Lorenzana
1 512 776 9362
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

Sidnei Cavalcante
+55 11 96470 2919
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

Luciana Pacheco
+55 11 98700-0492
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)
Secure Issuance (FARGO Card Printers, Asure ID Software) 9:00 – 17:00 Mexico and Latin America † Marcela Lorenzana
1 512 776 9362
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

Sidnei Cavalcante
+55 11 96470 2919
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

Luciana Pacheco
+55 11 98700-0492
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) 11:00 – 19:00 PST Brazil, Mexico, and Latin America posubmission@actividentity.com
(English)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 PST Brazil, Mexico, and Latin America

Julia Lopez Carrera
Customer Service Representative, IDT
Office: +41 21 908 0147
jlopez-carrera@hidglobal.com

Imed Fedhila
Customer Service Manager, IDT
Office: +41 21 908 0189
ifedhila@hidglobal.com

Government ID 11:00 – 19:00 PST Brazil, Mexico, and Latin America GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) Latin America +1 505 272 7057
lumidigm@hidglobal.com
(English)
Physical Access (Readers, Credentials) 9:00 – 17:00 Brazil Luciana Pacheco
+55 11 98700-0492
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

Desiree Savoia
+55 11 99995 7456
pedidosHID@hidglobal.com
(English, Portuguese)
Secure Issuance (FARGO Card Printers, Asure ID Software) 9:00 – 17:00 Brazil Luciana Pacheco
+55 11 98700-0492
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

Desiree Savoia
+55 11 99995 7456
pedidosHID@hidglobal.com
(English, Portuguese)
Location Services & Condition Monitoring 8:00 - 17:00 Brazil, Mexico, and Latin America

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Europe, Middle-East, and Africa

UK Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials, Card Printers) 7:30 – 17:30 All EMEA emea-orders@hidglobal.com
+44 1440 714 850
(Multi-lingual
Personalized Card Services & Mobile Access 8:00 – 17:00 All EMEA Anke Taylor
Direct line +44 1440 711 828
Mobile +44 769 143 054
ataylor@hidglobal.com
(English & German)
Custom Card Services 7:00 – 16:00 All EMEA Anna Staimann
Mobile +49 1707 961 001
astaimann@hidglobal.com
(English & German)
Team Leader
Customer Service
8:00 – 17:00 All EMEA Katrina Forsythe
+44 1440 711859
kforsythe@hidglobal.com
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) 8:00 – 16:00 All EMEA +33 (0) 1 42 04 80 80
OrdersEMEA@actividentity.com
(French, English)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 All EMEA Aslian Osmani
+41 21 980 155
FAX: +41 21 980 155
aosmani@hidglobal.com

Stephan Behringer
+41 21 908 0765
FAX: +4121 908 0102
sbehringer@hidglobal.com

Imed Fedhila
+41 21 908 0189
FAX: +41 21 908 0102
ifedhila@hidglobal.com
Government ID 8:00 – 16:00 All EMEA GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) All EMEA +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 All EMEA

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Asia Pacific

Hong Kong Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials) 9:00 – 17:00 All APAC +852 3160 9800
FAX: +852-3544 8517
apac-orders@hidglobal.com
(English, Cantonese, Mandarin)
Secure Issuance (FARGO Card Printers, Asure ID Software) 9:00 – 17:00 All APAC +852 3160 9800
FAX: +852-3544 8517
apac-orders@hidglobal.com
(English, Cantonese, Mandarin)
Mobile Access 9:00 – 18:00 All APAC +852 3160 9800
FAX: +852 3544 8517
apac-orders@hidglobal.com
(English, Cantonese, Mandarin)
Card Services 9:00 – 18:00 All APAC +852 3160 9800
FAX: +852 3544 8517
apac-orders@hidglobal.com
(English, Cantonese, Mandarin)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) 9:00 – 18:00 All APAC +852 3160 9800
FAX: +852 3544 8517
apac-orders@hidglobal.com
(English, Cantonese, Mandarin)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 All APAC tagsales@hidglobal.com
(English)
Government ID 9:00 – 18:00 All APAC GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) All APAC +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 All APAC

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri