North America
Central Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials, Card Printers) | 7:30 – 18:00 | United States, Canada | For Customer Service Support customerservice@hidglobal.com 1 800 872 5359 (English) |
| Mobile Access | 8:00 – 17:00 | ||
| Card Services | 7:30 – 18:00 | ||
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | 11:00 – 19:00 | United States, Canada | posubmission@actividentity.com (English) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | United States, Canada |
Julia Lopez Carrera Imed Fedhila |
| Government ID | 11:00 – 19:00 | United States, Canada | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST(UTC -6) | United States, Canada | 1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | United States, Canada |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |
Brazil, Mexico, and Latin America
Central Time † and Atlantic Time ‡
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials) | 9:00 – 17:00 | Mexico and Latin America † | For customer service support: lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) |
| Secure Issuance (FARGO Card Printers, Asure ID Software) | |||
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | 11:00 – 19:00 PST | Brazil, Mexico, and Latin America | posubmission@actividentity.com (English) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 PST | Brazil, Mexico, and Latin America |
Julia Lopez Carrera Imed Fedhila |
| Government ID | 11:00 – 19:00 PST | Brazil, Mexico, and Latin America | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | Latin America | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Physical Access (Readers, Credentials) | 9:00 – 17:00 | Brazil |
For customer service support: To submit a new order: |
| Secure Issuance (FARGO Card Printers, Asure ID Software) | |||
| Location Services & Condition Monitoring | 8:00 - 17:00 | Brazil, Mexico, and Latin America |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |
Europe, Middle-East, and Africa
Times shown in GMT.
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials, Card Printers) | 8:30 - 17:00 | All EMEA |
For customer service support:
|
| Personalized Card Services & Mobile Access | |||
| Custom Card Services | |||
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | |||
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All EMEA | Aslian Osmani +41 21 980 155 FAX: +41 21 980 155 aosmani@hidglobal.com Stephan Behringer +41 21 908 0765 FAX: +4121 908 0102 sbehringer@hidglobal.com Imed Fedhila +41 21 908 0189 FAX: +41 21 908 0102 ifedhila@hidglobal.com |
| Government ID | 8:00 – 16:00 | All EMEA | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | All EMEA | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All EMEA |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |
Asia Pacific
Hong Kong Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials) | 9:00 - 18:00 | All APAC | +852 3160 9800 apac-orders@hidglobal.com (English, Cantonese, Mandarin) |
| Secure Issuance (FARGO Card Printers, Asure ID Software) | |||
| Mobile Access | |||
| Card Services | |||
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | |||
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All APAC | tagsales@hidglobal.com (English) |
| Government ID | 9:00 – 18:00 | All APAC | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | All APAC | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All APAC |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |