North America

Central Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials, Card Printers) 8:00 – 17:00 United States, Canada For Customer Service Support customerservice@hidglobal.com
1 800 872 5359
(English)
Mobile Access 8:00 – 17:00
Card Services 8:00 – 17:00
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) 8:00 – 17:00 United States, Canada

ordersamer@hidglobal.com

(English)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 United States, Canada

Julia Lopez Carrera
Customer Service Representative, IDT
Office: +41 21 908 0147
jlopez-carrera@hidglobal.com

Imed Fedhila
Customer Service Manager, IDT
Office: +41 21 908 0189
ifedhila@hidglobal.com

Government ID 11:00 – 19:00 United States, Canada GovIDcustomerservice@hidglobal.com (English)
Biometrics (Lumidigm) 9:00-17:00 MST(UTC -6) United States, Canada 1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 United States, Canada

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Brazil, Mexico, and Latin America

Central Time † and Atlantic Time ‡
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials) 9:00 – 17:00 Mexico and Latin America † For customer service support:
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)
Secure Issuance (FARGO Card Printers, Asure ID Software)
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) 11:00 – 19:00 PST Brazil, Mexico, and Latin America posubmission@actividentity.com
(English)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 PST Brazil, Mexico, and Latin America

Julia Lopez Carrera
Customer Service Representative, IDT
Office: +41 21 908 0147
jlopez-carrera@hidglobal.com

Imed Fedhila
Customer Service Manager, IDT
Office: +41 21 908 0189
ifedhila@hidglobal.com

Government ID 11:00 – 19:00 PST Brazil, Mexico, and Latin America GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) Latin America +1 505 272 7057
lumidigm@hidglobal.com
(English)
Physical Access (Readers, Credentials) 9:00 – 17:00 Brazil

For customer service support:
lamcustomerservice@hidglobal.com
(English, Portuguese, Spanish)

To submit a new order:
Email: pedidosHID@hidglobal.com
(English, Portugese, Spanish)

Secure Issuance (FARGO Card Printers, Asure ID Software)
Location Services & Condition Monitoring 8:00 - 17:00 Brazil, Mexico, and Latin America

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Europe, Middle-East, and Africa

Times shown in GMT.
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials, Card Printers) 8:30 - 17:00 All EMEA

For customer service support:
emeacustomerservice@hidglobal.com
+353 (0) 91 414200
(Multi-lingual)


To submit a new order:
Email: emea-orders@hidglobal.com

Personalized Card Services & Mobile Access
Custom Card Services
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 All EMEA Aslian Osmani
+41 21 980 155
FAX: +41 21 980 155
aosmani@hidglobal.com

Stephan Behringer
+41 21 908 0765
FAX: +4121 908 0102
sbehringer@hidglobal.com

Imed Fedhila
+41 21 908 0189
FAX: +41 21 908 0102
ifedhila@hidglobal.com
Government ID 8:00 – 16:00 All EMEA GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) All EMEA +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 All EMEA

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Asia Pacific

Hong Kong Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
Physical Access (Readers, Credentials) 9:00 - 18:00 All APAC +852 3160 9800
apac-orders@hidglobal.com
(English, Cantonese, Mandarin)
Secure Issuance (FARGO Card Printers, Asure ID Software)
Mobile Access
Card Services
ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 All APAC tagsales@hidglobal.com
(English)
Government ID 9:00 – 18:00 All APAC GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) All APAC +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 All APAC

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri