North America
Central Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials, Card Printers) | 7:30 – 18:00 | United States, Canada | 1 800 872 5359 1 949 732 2380 customerservice@hidglobal.com (English) |
| Mobile Access | 8:00 – 17:00 | United States, Canada | 1 800 872 5359 1 949 732 2380 customerservice@hidglobal.com (English) |
| Card Services | 7:30 – 18:00 | United States, Canada | 1 800 872 5359 1 949 732 2380 customerservice@hidglobal.com (English) |
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | 11:00 – 19:00 | United States, Canada | posubmission@actividentity.com (English) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | United States, Canada |
Julia Lopez Carrera Imed Fedhila |
| Government ID | 11:00 – 19:00 | United States, Canada | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST(UTC -6) | United States, Canada | 1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | United States, Canada |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |
Brazil, Mexico, and Latin America
Central Time † and Atlantic Time ‡
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials) | 9:00 – 17:00 | Mexico and Latin America † | Marcela Lorenzana 1 512 776 9362 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) Sidnei Cavalcante +55 11 96470 2919 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) Luciana Pacheco +55 11 98700-0492 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) |
| Secure Issuance (FARGO Card Printers, Asure ID Software) | 9:00 – 17:00 | Mexico and Latin America † | Marcela Lorenzana 1 512 776 9362 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) Sidnei Cavalcante +55 11 96470 2919 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) Luciana Pacheco +55 11 98700-0492 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) |
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | 11:00 – 19:00 PST | Brazil, Mexico, and Latin America | posubmission@actividentity.com (English) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 PST | Brazil, Mexico, and Latin America |
Julia Lopez Carrera Imed Fedhila |
| Government ID | 11:00 – 19:00 PST | Brazil, Mexico, and Latin America | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | Latin America | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Physical Access (Readers, Credentials) | 9:00 – 17:00 | Brazil | Luciana Pacheco +55 11 98700-0492 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) Desiree Savoia +55 11 99995 7456 pedidosHID@hidglobal.com (English, Portuguese) |
| Secure Issuance (FARGO Card Printers, Asure ID Software) | 9:00 – 17:00 | Brazil | Luciana Pacheco +55 11 98700-0492 lamcustomerservice@hidglobal.com (English, Portuguese, Spanish) Desiree Savoia +55 11 99995 7456 pedidosHID@hidglobal.com (English, Portuguese) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | Brazil, Mexico, and Latin America |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |
Europe, Middle-East, and Africa
UK Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials, Card Printers) | 7:30 – 17:30 | All EMEA | emea-orders@hidglobal.com +44 1440 714 850 (Multi-lingual |
| Personalized Card Services & Mobile Access | 8:00 – 17:00 | All EMEA | Anke Taylor Direct line +44 1440 711 828 Mobile +44 769 143 054 ataylor@hidglobal.com (English & German) |
| Custom Card Services | 7:00 – 16:00 | All EMEA | Anna Staimann Mobile +49 1707 961 001 astaimann@hidglobal.com (English & German) |
| Team Leader Customer Service |
8:00 – 17:00 | All EMEA | Katrina Forsythe +44 1440 711859 kforsythe@hidglobal.com |
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | 8:00 – 16:00 | All EMEA | +33 (0) 1 42 04 80 80 OrdersEMEA@actividentity.com (French, English) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All EMEA | Aslian Osmani +41 21 980 155 FAX: +41 21 980 155 aosmani@hidglobal.com Stephan Behringer +41 21 908 0765 FAX: +4121 908 0102 sbehringer@hidglobal.com Imed Fedhila +41 21 908 0189 FAX: +41 21 908 0102 ifedhila@hidglobal.com |
| Government ID | 8:00 – 16:00 | All EMEA | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | All EMEA | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All EMEA |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |
Asia Pacific
Hong Kong Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| Physical Access (Readers, Credentials) | 9:00 – 17:00 | All APAC | +852 3160 9800 apac-orders@hidglobal.com (English, Cantonese, Mandarin) |
| Secure Issuance (FARGO Card Printers, Asure ID Software) | 9:00 – 17:00 | All APAC | +852 3160 9800 apac-orders@hidglobal.com (English, Cantonese, Mandarin) |
| Mobile Access | 9:00 – 18:00 | All APAC | +852 3160 9800 apac-orders@hidglobal.com (English, Cantonese, Mandarin) |
| Card Services | 9:00 – 18:00 | All APAC | +852 3160 9800 apac-orders@hidglobal.com (English, Cantonese, Mandarin) |
| ActivID (Appliance, AS, AAA, CMS, ActivClient, SSO, CoreStreet, naviGO) | 9:00 – 18:00 | All APAC | +852 3160 9800 apac-orders@hidglobal.com (English, Cantonese, Mandarin) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All APAC | tagsales@hidglobal.com (English) |
| Government ID | 9:00 – 18:00 | All APAC | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | All APAC | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All APAC |
Jesse Gentry To reach IDT Webshop Support, please call, +41 21 908 01 00 Support is available between 8:30 - 17:00 CET Mon-Fri |