North America

Central Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
PACS (Physical Access Control):  Readers, Controllers, Credentials, Custom/ Personalized Credentials/Readers, Mobile Credentials and Access) 8:00 – 17:00 All NAM

NAMPACSCustomerservice@hidglobal.com

For Customized or Personalized Credentials/Readers:
customgraphicsnam@hidglobal.com

For Mobile Access:
mobileorders@hidglobal.com

+1 800 872 5359
(English)

Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) 8:00 – 17:00 All NAM

SICustomerservice@hidglobal.com

+1 800 872 5359
(English)

EAT (Extended Access Technologies):  RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric 8:00 – 17:00 All NAM

EATCustomerservice@hidglobal.com

+1 800 872 5359
(English)

Identity Access Management Solutions (Activ ID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) 8:00 – 17:00 United States, Canada

IAMSCustomerservice@hidglobal.com

+1 800 872 5359
(English)

Industrial Smart Components (RFID Tags) 8:00 – 16:00 United States, Canada

Julia Lopez Carrera
Customer Service Representative, IDT
Office: +41 21 908 0147
jlopez-carrera@hidglobal.com

Imed Fedhila
Customer Service Manager, IDT
Office: +41 21 908 0189
ifedhila@hidglobal.com

Government ID 11:00 – 19:00 United States, Canada GovIDcustomerservice@hidglobal.com (English)
Biometrics (Lumidigm) 9:00-17:00 MST(UTC -6) United States, Canada 1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 United States, Canada

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Brazil, Mexico, and Latin America

Central Time † and Atlantic Time ‡
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
PACS  (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) 9:00 – 17:00 All LAM LAMPACSCustomerservice@hidglobal.com
Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) ) 8.30-17.00 All LAM SICustomerservice@hidglobal.com
EAT (Extended Access Technologies):  RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric 8.30-17.00 (CST) All LAM EATCustomerservice@hidglobal.com
Identity Access Management Solutions (Activ ID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) 8.30-17.00 All LAM IAMSCustomerservice@hidglobal.com
Industrial Smart Components (RFID Tags) 8:00 – 16:00 PST Brazil, Mexico, and Latin America

Julia Lopez Carrera
Customer Service Representative, IDT
Office: +41 21 908 0147
jlopez-carrera@hidglobal.com

Imed Fedhila
Customer Service Manager, IDT
Office: +41 21 908 0189
ifedhila@hidglobal.com

Government ID 11:00 – 19:00 PST Brazil, Mexico, and Latin America GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) Latin America +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 Brazil, Mexico, and Latin America

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Europe, Middle-East, and Africa

Times shown in GMT.
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
PACS  (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) 8:30 - 17:00 All EMEA

EMEAPACSCustomerservice@hidglobal.com

customgraphicsemea@hidglobal.com

mobileorders@hidglobal.com

+353 (0) 91414200

Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) 8:30 - 17:00 All EMEA SICustomerservice@hidglobal.com
+353 (0) 91414200
EAT (Extended Access Technologies):  RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric 8:30 - 17:00 All EMEA EATCustomerservice@hidglobal.com
+353 (0) 91414200
(Multi-lingual)
Identity Access Management Solutions (Activ ID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) 8.00-16.00 (GMT) All EMEA IAMSCustomerservice@hidglobal.com
+353 (0) 91414200
(Multi-lingual)
Industrial Smart Components (RFID Tags) 8:00 – 16:00 All EMEA Aslian Osmani
+41 21 980 155
FAX: +41 21 980 155
aosmani@hidglobal.com

Stephan Behringer
+41 21 908 0765
FAX: +4121 908 0102
sbehringer@hidglobal.com

Imed Fedhila
+41 21 908 0189
FAX: +41 21 908 0102
ifedhila@hidglobal.com
Government ID 8:00 – 16:00 All EMEA GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) All EMEA +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 All EMEA

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri

 

Asia Pacific

Hong Kong Time
Products Hours (Mon-Fri) Countries/Regions Contact Information (Languages)
PACS  (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) 9:00 - 18:00 All APAC

APACPACSCustomerservice@hidglobal.com


customgraphicsemea@hidglobal.com


mobileorders@hidglobal.com


+852 3160 9800
(English, Cantonese, Mandarin)

Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) 9:00-18.00 All APAC SICustomerservice@hidglobal.com
+852 3160 9800
(English, Cantonese, Mandarin)
EAT (Extended Access Technologies;
RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric)
9:00-18.00 All APAC EATCustomerservice@hidglobal.com
+852 3160 9800
(English, Cantonese, Mandarin)
Identity Access Management Solutions
(ActivID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby)
8:00-16:00 (GMT) All APAC IAMSCustomerservice@hidglobal.com
+353 (0) 91414200
Industrial Smart Components (RFID Tags) 8:00 – 16:00 All APAC tagsales@hidglobal.com
(English)
Government ID 9:00 – 18:00 All APAC GovIDcustomerservice@hidglobal.com
(English)
Biometrics (Lumidigm) 9:00-17:00 MST (UTC -6) All APAC +1 505 272 7057
lumidigm@hidglobal.com
(English)
Location Services & Condition Monitoring 8:00 - 17:00 All APAC

Jesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
IoTSales@hidglobal.com

To reach IDT Webshop Support, please call, +41 21 908 01 00
or email CustomerServiceIDT@hidglobal.com

Support is available between 8:30 - 17:00 CET Mon-Fri