Support

Contact Customer Service

You can now connect with our Customer Service teams via the Customer Command Center.

North America

Central Time
ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
PACS (Physical Access Control):  Readers, Controllers, Credentials, Custom/ Personalized Credentials/Readers, Mobile Credentials and Access)8:00 – 17:00All NAM[email protected]

For Customized or Personalized Credentials/Readers:
[email protected]

For Mobile Access:
[email protected]

+1 800 872 5359
(English)
Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect)8:00 – 17:00All NAM

[email protected]

+1 800 872 5359
(English)

Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks)8:00 – 17:00All NAM[email protected]
EAT (Extended Access Technologies):  RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric8:00 – 17:00All NAM

[email protected]

+1 800 872 5359
(English)

EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS)8:00 – 16:30 (Mon-Thur)
8:30 – 16:00 (Fri) (UK time)
Global

[email protected]

+44 118 966 3333
(English)

Identity Access Management Solutions (IAMS)
(ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE)
8:00 – 17:00United States, Canada

[email protected]

+1 800 872 5359
(English)

Industrial Smart Components (RFID Tags)8:00 – 16:00United States, Canada

[email protected]

+1 703 340 6525
(English)

Government ID11:00 – 19:00United States, Canada[email protected] (English)
Location Services & Condition Monitoring8:00 - 17:00United States, CanadaJesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
[email protected]

 

Brazil, Mexico, and Latin America

ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
PACS  (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access)9:00 – 18:00 (Local)All LAM

[email protected]

Call one of the following numbers and select 1 for PACS (Serviced in English, Spanish or Portuguese):
Argentina: +541120400303
Brazil: +551146806543
Mexico: +525512077442

Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) )8:30-17:00 (Local)All LAM

[email protected]

Call one of the following numbers and select 2 for SI (Serviced in English or Spanish):
Argentina: +541120400303
Brazil: +551146806543
Mexico: +525512077442

Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks)8:00 – 17:00 (CST)All LAM[email protected]
EAT (Extended Access Technologies):  RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric8.30-1:.00 (CST)All LAM

[email protected]

Call one of the following numbers and select 3 for EAT (Serviced in English):
Argentina: +541120400303
Brazil: +551146806543
Mexico: +525512077442

EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS)8:00 – 16:30 (Mon-Thur)
8:30 – 16:00 (Fri) (UK time)
Global

[email protected]

+44 118 966 3333
(English)

Identity Access Management Solutions (IAMS)
(ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE)
8:30-17:00All LAM[email protected]
Industrial Smart Components (RFID Tags)8:00 – 16:00 (PST)Brazil, Mexico, and Latin America

[email protected]

+1 703 340 6525

 

Government ID11:00 – 19:00 (PST)Brazil, Mexico, and Latin America[email protected]
(English)
Location Services & Condition Monitoring8:00 - 17:00Brazil, Mexico, and Latin AmericaJesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
[email protected]

 

Europe, Middle-East, and Africa

Times shown in GMT.
ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
PACS  (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access)8:30 - 17:00All EMEA[email protected]

[email protected]

[email protected]

+353 (0) 91414200
Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect)8:30 - 17:00All EMEA[email protected]
+353 (0) 91414200
Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks)8:00 – 17:00 (CST)All EMEA[email protected]
EAT (Extended Access Technologies):  RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric8:30 - 17:00All EMEA[email protected]
+353 (0) 91414200
(Multi-lingual)
EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS)8:00 – 16:30 (Mon-Thur)
8:30 – 16:00 (Fri) (UK time)
Global

[email protected]

+44 118 966 3333
(English)

Identity Access Management Solutions (IAMS)
(ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE)
8:00-16:00 (GMT)All EMEA[email protected]
+353 (0) 91414200
(Multi-lingual)
Industrial Smart Components (RFID Tags)8:00 – 16:00All EMEA

[email protected]

+41 21 908 01 00

Government ID8:00 – 16:00All EMEA[email protected]
(English)
Location Services & Condition Monitoring8:00 - 17:00All EMEAJesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
[email protected]

 

Asia Pacific

ProductsHours (Mon-Fri)Countries/RegionsContact Information (Languages)
PACS  (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access)9:00 - 18:00All APAC

[email protected]

For Customized or Personalized Credentials/Readers:
[email protected]

For Mobile Access:
[email protected]

Call one of the following numbers and select 1 for PACS:
China (Mandarin): +862160314534 
India (English):+918071279871
Rest of APAC (English, Cantonese, Mandarin): +85225925357

Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect)9:00-18:00All APAC[email protected]
Call one of the following numbers and select 2 for SI:
China (Mandarin): +862160314534 
India (English): +918071279871
Rest of APAC (English, Cantonese, Mandarin):+85225925357
Financial Issuance (TRISM printers consumables, TRISM Software, Element printer and inks)8:00 – 17:00 (CST)All APAC[email protected]
EAT (Extended Access Technologies;
RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric)
9:00-18:00All APAC[email protected]
Call one of the following numbers and select 3 for EAT:
China (Mandarin):+862160314534 
India (English):+918071279871
Rest of APAC (English, Cantonese, Mandarin): +85225925357
EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS)8:00 – 16:30 (Mon-Thur)
8:30 – 16:00 (Fri) (UK time)
Global

[email protected]

+44 118 966 3333
(English)

Identity Access Management Solutions (IAMS)
(ActivID product line (Appliance, ActivClient, AAA, Validation Suite, Credential Management System), HID Authentication Service, HID DigitalPersona, HID EasyLobby, HID SAFE)
8:00-16:00 (GMT)All APAC[email protected]
+353 (0) 91414200
Industrial Smart Components (RFID Tags)8:00 – 16:00All APAC

[email protected]

+60 07 6640011

Government ID9:00 – 18:00All APAC[email protected]
(English)
Location Services & Condition Monitoring8:00 - 17:00All APACJesse Gentry
Director, Inside Sales - IDT
Office: 951-325-2100
[email protected]