See telephone numbers below for HID Partners and Direct Integrators to reach HID technical support by language, product and region.

Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number inquiries, please contact Customer Service.

Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your sales representative

Country / Region Products Hours Language/s Contact Information

North America
(US and Canada)
Central Time

Card Readers, Credentials, Mobile Access 07:00 – 18:00 English +1 866 607 7339
+1 949 732 2383
FARGO Printers/Asure ID, EasyLobby, Network Controllers
pivCLASS 08:00 – 18:00 English +1 866 607 7339,
option 5
+1 949 732 2383
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution 08:00 – 19:00 English +1 800 670 6892
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID 11:00 – 19:00 English +1 800 776 3414
Crossmatch: LSCAN 1000, 500, Guardian 200 & 300, Patrol, SEEK Avenger, Sentry, Verifier LSMS, MOBS, WEBS, ArcID, and Integrale 07:00 – 18:00 English +1 866 276 7761, option 1
DigitalPersona SSO Software (IAMS) 07:00 – 18:00 English +1 866 276 7761, option 3
TRISM 07:00 – 19:00 English +1 512 776 9950, option 2
HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud 08:00 – 17:00 English +1 866 777 7210
RFID Tags Contact your sales representative.
Mexico/Central and South
America Central Time†
and Atlantic Time‡ 
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access 08:00 – 17:00 Spanish†  +52 55 9171 1108
Portuguese‡  +55 11 9726 19255
+55 11 9858 30012
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID 11:00 – 19:00
US Central Time
English +1 800 776 3414
HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud 08:00 – 17:00 English +1 866 777 7210
RFID Tags Contact your sales representative.
Europe, Middle-East,
and Africa UK Time
and CET Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access 08:30 – 17:30
(17:00 Friday)
UK time
English, Spanish +44 (0) 1440 711 822
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution 09:00 – 17:00
CET or per contract
French, English, Spanish +33 1 74 18 17 70
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID 02:00 - 18:00 English +1 800 776 3414
HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud 08:00 – 17:00 English +1 866 777 7210
RFID Tags Contact your sales representative.
Asia Pacific
Hong Kong Time
Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access 09:00 – 18:00
Hong Kong/Beijing Time
English, Cantonese, Mandarin +852 3160 9833 (Hong Kong)
09:00 – 18:00
Hong Kong/Beijing Time
Cantonese, Mandarin +86 755 8835 3187 (China)
09:00 – 18:00
India Standard Time
English +91 80 67935872 (India)
09:00 – 18:00
Japan Time
English, Japanese +81 45 287 0752 (Japan)
09:00 – 17:30
Melbourne Time
English +61 3 9847 6850 (Australia)
ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution 09:00 – 18:00 Hong Kong Time English +852 3160 9873
+61 3 9111 2319
(Australia)
HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID 01:00 - 09:00 English +1 800 776 3414
HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud 08:00 – 17:00 English +1 866 777 7210
RFID Tags Contact your sales representative.

Business hours for all offices are Monday through Friday.