See telephone numbers below for HID Partners and Direct Integrators to reach HID technical support by language, product and region.
Note: If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number inquiries, please contact Customer Service.
Note: For sample products or questions about product features and differences for making purchasing decisions, please contact your sales representative.
| Country / Region | Products | Hours | Language/s | Contact Information |
|---|---|---|---|---|
| North America (US and Canada) Central Time |
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| Card Readers, Credentials, Mobile Access | 07:00 – 18:00 | English | +1 866 607 7339 +1 949 732 2383 |
|
| FARGO Printers/Asure ID, EasyLobby, Network Controllers | ||||
| pivCLASS | 08:00 – 18:00 | English | +1 866 607 7339, option 5 +1 949 732 2383 |
|
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution | 08:00 – 19:00 | English | +1 800 670 6892 | |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID | 11:00 – 19:00 | English | +1 800 776 3414 | |
| Crossmatch: LSCAN 1000, 500, Guardian 200 & 300, Patrol, SEEK Avenger, Sentry, Verifier LSMS, MOBS, WEBS, ArcID, and Integrale | 07:00 – 18:00 | English | +1 866 276 7761, option 1 | |
| DigitalPersona SSO Software (IAMS) | 07:00 – 18:00 | English | +1 866 276 7761, option 3 | |
| TRISM | 07:00 – 19:00 | English | +1 512 776 9950, option 2 | |
| HID Location Services & HID Condition Monitoring |
08:00 – 17:00 | English | +1 866 777 7210 | |
| RFID Tags | Contact your sales representative. | |||
| Mexico / Central and South America Central Time† and Atlantic Time‡ |
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| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access | 08:00 – 17:00 | Spanish† | +52 55 9171 1108 | |
| Portuguese‡ | +55 11 9726 19255 +55 11 9858 30012 |
|||
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID | 11:00 – 19:00 US Central Time |
English | +1 800 776 3414 | |
| HID Location Services & HID Condition Monitoring |
08:00 – 17:00 | English | +1 866 777 7210 | |
| RFID Tags | Contact your sales representative. | |||
| Europe, Middle-East, and Africa UK Time and CET Time |
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| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access | 08:30 – 17:30 (17:00 Friday) UK time |
English, Spanish | +44 (0) 1440 711 822 | |
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution | 09:00 – 17:00 CET or per contract |
French, English, Spanish | +33 1 74 18 17 70 | |
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID | 02:00 - 18:00 | English | +1 800 776 3414 | |
| HID Location Services & HID Condition Monitoring |
08:00 – 17:00 | English | +1 866 777 7210 | |
| RFID Tags | Contact your sales representative. | |||
| Asia Pacific Hong Kong Time |
||||
| Card Readers, Credentials, FARGO Printers/Asure ID, EasyLobby, Network Controllers, Mobile Access | 09:00 – 18:00 Hong Kong/Beijing Time |
English, Cantonese, Mandarin | +852 3160 9833 (Hong Kong) | |
| 09:00 – 18:00 Hong Kong/Beijing Time |
Cantonese, Mandarin | +86 755 8835 3187 (China) | ||
| 09:00 – 18:00 India Standard Time |
English | +91 80 67935872 (India) | ||
| 09:00 – 18:00 Japan Time |
English, Japanese | +81 45 287 0752 (Japan) | ||
| 09:00 – 17:30 Melbourne Time |
English | +61 3 9847 6850 (Australia) | ||
| ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution | 09:00 – 18:00 Hong Kong Time | English | +852 3160 9873 +61 3 9111 2319 (Australia) |
|
| HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID | 01:00 - 09:00 | English | +1 800 776 3414 | |
| HID Location Services & HID Condition Monitoring |
08:00 – 17:00 | English | +1 866 777 7210 | |
| RFID Tags | Contact your sales representative. | |||
Business hours for all offices are Monday through Friday.