Use the filters below to reach HID technical support by language, region and product.
If you need to initiate an RMA or for pricing, order placement, changes, expedites, order status, or general part number inquiries, please contact Customer Service.
For sample products or questions about product features and differences for making purchasing decisions, please contact your sales representative.
Note: For order status inquiries, please utilize the order status portal.
| Region | Name | Hours | Language | Phone Number |
|---|---|---|---|---|
| North America (US and Canada) Central Time | FARGO Printers/Asure ID, EasyLobby, Network Controllers (NA) | 07:00 – 18:00 | English | +1 866 607 7339, +1 949 732 2383 |
| North America (US and Canada) Central Time | pivCLASS (NA) | 08:00 – 18:00 | English | +1 866 607 7339, +1 949 732 2383 |
| North America (US and Canada) Central Time | Card Readers, Credentials, Mobile Access and Controllers (NA) | 07:00 – 18:00 | English | +1 866 607 7339, +1 949 732 2383 |
| North America (US and Canada) Central Time | Crossmatch: LSCAN 1000, 500, Guardian 200 & 300, Patrol, SEEK Avenger, Sentry, Verifier LSMS, MOBS, WEBS, ArcID, and Integrale (NA) | 07:00 – 18:00 | English | +1 866 276 7761 option 1 |
| North America (US and Canada) Central Time | Citizen ID Solutions: Integrale, Identify, MIDIS & CRVS (NA) | 07:30 - 16:30 | English | +1 866 607 7339, +1 949 732 2383 Option 6 |
| North America (US and Canada) Central Time | ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (NA) | 07:00 – 18:00 | English | +1 800 670 6892 |
| North America (US and Canada) Central Time | DigitalPersona SSO Software (IAMS) (NA) | 07:00 – 18:00 | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. 1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| North America (US and Canada) Central Time | TRISM (NA) | 07:00 – 19:00 | English | +1 866 607 7339, +1 512 776 9950 |
| North America (US and Canada) Central Time | RFID Tags (NA) | Contact your sales representative. | English | |
| North America (US and Canada) Central Time | Access-IS: Document Readers and Ticket Validators | 08.00 – 16.30 | English | +44 118 966 3333 [email protected] |
| North America (US and Canada) Central Time | Omnikey and Embedded (NA) | 09:00 - 17:00 | English | +1 866 607 7339, +1 949 732 2383 Option 4 |
| North America (US and Canada) Central Time | HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (NA) | 07:00 – 16:00 | English | +1 866 607 7339, +1 949 732 2383 Option 7 |
| North America (US and Canada) Central Time | HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (NA) | 07:00 – 18:00 | English | +1 800 776 3414 |
| Mexico / Central and South America UK Time | Access-IS: Document Readers and Ticket Validators | 08.00 – 16.30 | English | +44 118 966 3333 [email protected] |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | Card Readers, Credentials, Network Controllers, Mobile Access (MX, SA: Spanish†) | 07:00 – 18:00 | Spanish† | 800 522 0186, +1 737 356 3302 |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | Card Readers, Credentials, Network Controllers, Mobile Access (MX, SA: Portuguese‡) | 07:00 – 18:00 | Portuguese‡ | 0800 891 3358, +1 737 356 3304 |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (MX, SA) | 07:00 – 18:00 | English | +1 800 670 6892 |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | DigitalPersona SSO Software (IAMS) (MX, SA) | 07:00 – 18:00 | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. 1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | RFID Tags (MX, SA) | Contact your sales representative. | Spanish, Portuguese | |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | Omnikey and Embedded (MX, SA) | 09:00 - 17:00 | English | +1 949 732 2383 Option 4 |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (MX, SA) | 11:00 – 19:00 US Central Time | English | +1 800 776 3414 |
| Mexico / Central and South America Central Time† and Atlantic Time‡ | HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (MX, SA) | 07:00 – 16:00 | English | +1 949 732 2383 Option 7 |
| Europe, Middle-East, and Africa UK Time and CET Time | Citizen ID Solutions: Integrale, Identify, MIDIS & CRVS (EU, ME, AF) | 07:00 - 17:00 | English | 08000489172, +44 1440 711 822 |
| Europe, Middle-East, and Africa UK Time and CET Time | Card Readers, Credentials, Network Controllers, Mobile Access (EU, ME, AF) | 08:30 – 17:30 (17:00 Friday) UK time | English, Spanish | 08000489172, +44 1440 711 822 |
| Europe, Middle-East, and Africa UK Time and CET Time | ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (EU, ME, AF) | 09:00 – 17:00 CET or per contract | English | +33 1 74 18 17 70 |
| Europe, Middle-East, and Africa UK Time and CET Time | DigitalPersona SSO Software (IAMS) (EU, ME, AF) | 09:00 – 18:00 | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. 1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| Europe, Middle-East, and Africa UK Time and CET Time | RFID Tags (EU, ME, AF) | Contact your sales representative. | French | |
| Europe, Middle-East, and Africa UK Time and CET Time | Omnikey and Embedded (EU, ME, AF) | 09:00 - 17:00 | English | 08000489172, +44 1440 711 822 |
| Europe, Middle-East, and Africa UK Time and CET Time | HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (EU, ME, AF) | 09:00 – 18:00 | English | +1 800 776 3414 |
| Europe, Middle-East, and Africa UK Time and CET Time | HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (EU, ME, AF) | 08:00 – 17:00 | English | 08000489172, +44 1440 711 822 |
| Europe, Middle-East, and Africa UK Time and CET Time | FARGO Printers/Asure ID (EU, ME, AF) | 08:30 – 17:30 (17:00 Friday) UK time | English | 08000489172, +44 1440 711 822 |
| Europe, Middle-East and Africa UK Time | Access-IS: Document Readers and Ticket Validators | 08.00 – 16.30 | English | +44 118 966 3333 [email protected] |
| Asia Pacific UK Time | Access-IS: Document Readers and Ticket Validators | 08.00 – 16.30 | English | +44 118 966 3333 [email protected] |
| Asia Pacific Hong Kong Time | DigitalPersona SSO Software (IAMS) (AS) | 09:00 – 18:00 | English | Utilize the Technical Support Community https://hidglobal-communities.force.com/technicalsupport/s/login/. +1-800-670-6892 for any P1 - Critical issues only and is available Gold or Platinum Level Support |
| Asia Pacific Hong Kong Time | Citizen ID Solutions: Integrale, Identify, MIDIS & CRVS (AS) | 09:00 – 18:00 Hong Kong/Beijing Time | English | 800906010, +1 737 356 3303 Option 3 |
| Asia Pacific Hong Kong Time | Card Readers, Credentials, Network Controllers, Mobile Access (AS: Aus) | 09:00 – 17:30 Melbourne Time | English, Japanese | 1800956715, +1 737 356 3307 (Australia) |
| Asia Pacific Hong Kong Time | Card Readers, Credentials, Network Controllers, Mobile Access (AS: India) | 09:00 – 18:00 India Standard Time | English | 0008000403916, +1 737 356 3308 (India) |
| Asia Pacific Hong Kong Time | Card Readers, Credentials, Network Controllers, Mobile Access (AS: Hong Kong) | 09:00 – 18:00 Hong Kong/Beijing Time | English, Cantonese, Mandarin | 800906010, +1 737 356 3303 |
| Asia Pacific Hong Kong Time | Card Readers, Credentials, Network Controllers, Mobile Access (AS: China) | 09:00 – 18:00 Hong Kong/Beijing Time | Cantonese, Mandarin | 4006612058 (China), +1 (737) 800 - 5722 |
| Asia Pacific Hong Kong Time | ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (AS: India) | 09:00-18:00 India Standard Time | English | +852 3160 9873 |
| Asia Pacific Hong Kong Time | ActivID® Authentication Server, ActivID® Appliance, ActivID® AAA, ActivID® CMS, ActivID® BMS, ActivID ActivClient®, ActivID® Validation products, HID Approve™, Tokens, HID PIV IDMS, HID Authentication Service and HID Risk Management Solution (AS: Aus) | 09:00 – 18:00 Australian Eastern Time | English | +61 3 9111 2319 |
| Asia Pacific Hong Kong Time | RFID Tags (AS) | Contact your sales representative. | Cantonese, Mandarin, Japanese | |
| Asia Pacific Hong Kong Time | Omnikey and Embedded (AS) | 09:00 – 17:00 Hong Kong/Beijing Time | English | 800906010, +1 737 356 3303 Option 4 |
| Asia Pacific Hong Kong Time | HID SAFE Enterprise, HID SAFE Visitor Manager, HID SAFE Analytics, HID WorkforceID (AS) | 09:00 – 18:00 India Standard Time | English | +1 800 776 3414 |
| Asia Pacific Hong Kong Time | HID IoT BEEKs™ Beacons, Blufi™ Gateways, and Bluzone™ Cloud (AS) | 09:00 – 18:00 | English | 800906010, +1 737 356 3303 Option 5 |