Häufig gestellte Fragen
1. Whom can I contact for detailed product information?
- Pre-Sales Inquiries: Please contact us for any questions related to product applications, features or pricing
- Technical Support: Start by exploring our self-service resources above. If you need further assistance, you can reach our expert Technical Support team by calling us or submitting a query.
2. Where can I find help placing an order?
Please refer to our How to Order Guides, which outline all the required information to ensure your order is processed accurately.
3. Can I place an order directly with HID?
If you have an account, orders can be submitted through our dedicated teams as detailed here.
4. Where can I find out the status of my order?
Sign up to the HID Customer Command Center, where you can view real-time order information, submit an inquiry to Customer Service, request an RMA and more.
5. Where can I request product certifications?
6. Where can I download software, drivers or firmware updates?
Visit the drivers and downloads, select your product type and download the latest software, firmware or utilities.
7. What should I prepare before contacting HID Technical Support?
To help us resolve your issue quickly, please have your product model, serial number, firmware or software version, and a brief description of the issue.
8. How do I request an RMA or return a product?
You can request an RMA by submitting a ticket through the Support Portal or contacting Customer Service. Make sure to include your product serial number and reason for return.