HID is committed to assisting customers with their products throughout the product lifecycle and as products are updated and enhanced. HID provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product lifecycle phases:
General Availability
- Product: Available for sale
- Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
- Technical Support: Full
- Warranty/Repair: Standard Terms
End of Sales
- Product: No longer available for sale.
- Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
- Technical Support: Full
- Warranty/Repair: Standard Terms
End of Life
- Product: No longer available for sale.
- Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
- Technical Support: Available on a commercially reasonable basis only.
- Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.
Inkjet Printing (Thermal and UV Inkjet Printers)
| Product | Life Cycle Status | Entered Production | Last Time Buy Date | EOL Date | End of Service Date | Migration Path |
| INK1000 | General Availability | Sep 29, 2020 | ||||
| HID ELEMENT UV Printing System | General Availability | Sep 15, 2020 |
High Definition Printing / Retransfer Printers
| Product | Life Cycle Status | Entered Production | Last Time Buy Date | EOL Date | End of Service Date | Migration Path |
| HDP600ii | General Availability | Mar 31, 2021 | ||||
| HDP6600 | General Availability | Jan 15, 2019 | ||||
| HDP5000 - 2013 System | General Availability | Mar 27, 2013 | ||||
| HDP5000 - 2013 | General Availability | Mar 27, 2013 | ||||
| HDP8500 | General Availability | Mar 30, 2012 | Mar 1, 2022 | Mar 1, 2022 | Mar 1, 2025 | HDP6600 |
| HDPii Plus | End of Sales | Apr 23, 2013 | Apr 1, 2021 | Apr 1, 2021 | Dec 31, 2024 | HDP600ii |
| HDP5600 | End of Sales | Apr 1, 2016 | Apr 30, 2020 | Apr 30, 2020 | Apr 30, 2023 | HDP5000 and HDP6600 |
| HDP8500LE-2016 | End of Sales | Sep 1, 2016 | Feb 2, 2020 | Feb 2, 2020 | Feb 2, 2023 | HID ELEMENT Laser Engraving |
| HDP600 CR100 v2 | End of Life | May 5, 2010 | Jan 31, 2012 | Jan 31, 2012 | Dec 15, 2014 | N/A |
| HDP5000 - 2008 System | End of Life | Jan 1, 2008 | Sep 30, 2013 | Sep 30, 2013 | Dec 30, 2016 | HDP5000 - 2013 System |
| HDP5000 - 2008 | End of Life | Jul 7, 2007 | Sep 30, 2013 | Sep 30, 2013 | Dec 30, 2016 | HDP5000 - 2013 |
| HDPii | End of Life | Nov 1, 2007 | Sep 30, 2013 | Sep 30, 2013 | Dec 30, 2016 | HDPii Plus |
| HDP600 | End of Life | Feb 27, 2004 | Dec 31, 2008 | Aug 1, 2009 | July 1, 2012 | HDP5000 - 2013 |
| HDP820 | End of Life | Mar 1, 2002 | Jun 30, 2006 | Aug 4, 2006 | Dec 31, 2009 | HDP5000 - 2013 |
| HDP825 | End of Life | Mar 1, 2002 | N/A | Aug 4, 2006 | Dec 31, 2009 | HDP5000 - 2013 |
| HDP700 | End of Life | Jan 1, 2000 | N/A | N/A | Mar 31, 2006 | HDP5000 - 2013 |
Direct to Card Printers
| Product | Life Cycle Status | Entered Production | Last Time Buy Date | EOL Date | End of Service Date | Migration Path |
| DTCii Plus | General Availability | Feb 1, 2021 | ||||
| DTC1500 | General Availability | Oct 30, 2017 | ||||
| DTC5500LMX | General Availability | Apr 1, 2016 | ||||
| DTC1250e System | General Availability | Nov 18, 2013 | ||||
| DTC4250e System | General Availability | Nov 18, 2013 | ||||
| DTC4500e System | General Availability | Nov 18, 2013 | ||||
| DTC4500e Lam Module | General Availability | Nov 18, 2013 | ||||
| DTC1250e | General Availability | Nov 18, 2013 | ||||
| DTC4250e | General Availability | Nov 18, 2013 | ||||
| DTC4500e | General Availability | Nov 18, 2013 | ||||
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C50 and C50 Systems |
General Availability | Nov 18, 2013 | Jan 31, 2022 | Jan 31, 2022 | Jan 31, 2025 | DTC1250e or INK1000 |
| DTCii | End of Sales | Dec 15, 2016 | Feb 1, 2021 | Feb 1, 2021 | Feb 1, 2024 | DTCii Plus |
| DTC1000Me | End of Sales | Nov 18, 2013 | Oct 31, 2018 | Oct 31, 2018 | Oct. 31, 2021 | DTC1250e |
| DTC1000M | End of Life | Mar 26, 2011 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC1000Me |
| DTC1000 System | End of Life | Jan 31, 2011 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC1250e System |
| DTC4000 System | End of Life | Jan 31, 2011 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC4250e System |
| DTC4500 System | End of Life | Jan 31, 2011 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC4500e System |
| DTC4500 Lam Module | End of Life | October 27, 2010 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC4500e Lam Module |
| DTC1000 | End of Life | Sep 1, 2002 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC1250e |
| DTC4000 | End of Life | Sep 1, 2010 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC4250e |
| DTC4500 | End of Life | Sep 1, 2010 | Apr 30, 2014 | May 2, 2014 | Apr 30, 2017 | DTC4500e |
| DTC400e System | End of Life | Jun 17, 2008 | Mar 31, 2011 | Mar 31, 2011 | Dec 15, 2014 | DTC4250e System |
| C30e | End of Life | Jun 17, 2008 | Mar 31, 2011 | Mar 31, 2011 | Dec 15, 2014 | DTC1250e |
| C30e System | End of Life | Jun 17, 2008 | Mar 31, 2011 | Mar 31, 2011 | Dec 15, 2014 | DTC1250e System |
| DTC400e/C30e Flipper Module | End of Life | Jun 17, 2008 | Mar 31, 2011 | Mar 31, 2011 | Dec 15, 2014 | N/A |
| DTC400e | End of Life | Jun 17, 2008 | Mar 31, 2011 | Mar 31, 2011 | Dec 15, 2014 | DTC4250e |
| DTC550 System | End of Life | Jul 1, 2007 | Mar 31, 2011 | Mar 31, 2011 | Sep 30, 2016 | DTC4500e System |
| DTC400 System | End of Life | Jul 1, 2007 | Jun 17, 2008 | Aug 14, 2009 | Dec 1, 2012 | DTC4250e System |
| DTC550-LC | End of Life | July 1, 2007 | Mar 31, 2011 | Mar 31, 2011 | Sep 30, 2016 | DTC4500e/DTC4500e-Lam |
| DTC550 | End of Life | Sept 1, 2005 | Mar 31, 2011 | Mar 31, 2011 | Dec 15, 2014 | DTC4500e/DTC4500 |
| C30 | End of Life | Sep 1, 2005 | Jun 17, 2008 | Aug 14, 2009 | Dec 1, 2012 | DTC1250e |
| C30 System | End of Life | Sep 1, 2005 | Jun 17, 2008 | Aug 14, 2009 | Dec 1, 2012 | DTC1250e System |
| SecureMark Workstation | End of Life | Mar 1, 2005 | Dec 1, 2007 | Jan 23, 2008 | Sep 1, 2011 | N/A |
| DTC400/C30 Flipper Module | End of Life | Nov 1, 2004 | Jun 17, 2008 | Aug 14, 2009 | Dec 1, 2012 | N/A |
| DTC400 | End of Life | Sep 1, 2004 | Jun 17, 2008 | Aug 14, 2009 | Dec 1, 2012 | DTC4250e |
| DTC300 | End of Life | Sep 1, 2004 | Sep 29, 2006 | Nov 24, 2008 | Dec 29, 2009 | DTC1250e |
| CardJet C7 | End of Life | Mar 1, 2003 | Sep 1, 2007 | Jan 1, 2007 | Dec 31, 2010 | N/A |
| CardJet 410 | End of Life | Mar 1, 2003 | Sep 1, 2007 | Jan 1, 2007 | Dec 31, 2010 | N/A |
| CardJet C7 System | End of Life | Mar 1, 2003 | Sep 1, 2007 | Dec 19, 2006 | Dec 31, 2010 | N/A |
| CardJet 410 System | End of Life | Mar 1, 2003 | Sep 1, 2007 | Dec 19, 2006 | Dec 31, 2010 | N/A |
| DTC515-LC/DTC525-LC | End of Life | Sep 1, 2002 | Jun 30, 2006 | Aug 21, 2006 | Dec 31, 2009 | DTC4500e w/Lam |
| C11/M11 | End of Life | Jun 1, 2002 | N/A | N/A | Dec 31, 2007 | DTC1250e |
| C16 | End of Life | Jun 1, 2002 | N/A | N/A | Dec 31, 2007 | DTC4250e |
| Pro-LX | End of Life | Mar 1, 2002 | N/A | N/A | Dec 31, 2007 | DTC4500e w/Lam |
| DTC515/DTC525 | End of Life | Sep 1, 2000 | Jun 30, 2006 | Aug 21, 2006 | Dec 31, 2009 | DTC4500e |
| DTC500LE | End of Life | Sep 1, 2000 | Jun 30, 2006 | Aug 21, 2006 | Dec 31, 2009 | N/A |
| C25 | End of Life | Sep 1, 2000 | N/A | N/A | Dec 31, 2008 | DTC4500e |
| DTC510 | End of Life | Sep 1, 2000 | N/A | N/A | Dec 31, 2007 | DTC4500e |
| DTC520 | End of Life | Sep 1, 2000 | N/A | N/A | Dec 31, 2007 | DTC4500e |
| DTC700 | End of Life | Jun 1, 2000 | N/A | N/A | Mar 31, 2006 | N/A |
| C15 | End of Life | Sep 1, 1999 | N/A | N/A | Mar 31, 2006 | DTC4250e |
| C10/M10 | End of Life | Sep 1, 1999 | N/A | N/A | Mar 31, 2006 | DTC1250e |
| Pro/Pro-L | End of Life | Feb 1, 1998 | N/A | N/A | Dec 31, 2006 | DTC4500e/DTC4500e-Lam |
| 4225/4250 | End of Life | Jan 1, 1997 | N/A | N/A | Mar 31, 2006 | DTC4250e |
| Quatro/Uno | End of Life | Jan 1, 1997 | N/A | N/A | Mar 31, 2006 | DTC1250e |