Card Printers Product Support Life Cycle

HID is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

Production

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life (EOL)

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Service

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

 

Inkjet Printing (Thermal and UV Inkjet Printers)

ProductLife Cycle StatusEntered ProductionEOL DateEnd of Service DateMigration Path
HID ELEMENT UV Printing SystemProductionSep 15, 2020   
INK1000End of LifeSep 29, 2020Dec 31, 2023Dec 31, 2026DTC1250e
DTC1500
DTC4250e

 

High Definition Printing / Retransfer Printers

ProductLife Cycle StatusEntered ProductionEOL DateEnd of Service DateMigration Path
HDP5000eProductionSep 18, 2024   
HDP600iiProductionMar 31, 2021   
HDP6600ProductionJan 15, 2019   
HDP5000 - 2013 SystemEnd of LifeMar 27, 2013Dec 31, 2024Dec 31, 2027HDP5000e System
HDP5000 - 2013End of LifeMar 27, 2013Dec 31, 2024Dec 31, 2027HDP5000e
HDP8500End of ServiceMar 30, 2012Mar 1, 2022Mar 1, 2025HDP6600
HDPii PlusEnd of ServiceApr 23, 2013Apr 1, 2021Aug 1, 2024HDP600ii
HDP5600End of ServiceApr 1, 2016Apr 30, 2020Apr 30, 2023HDP5000 and HDP6600
HDP8500LE-2016End of ServiceSep 1, 2016Feb 2, 2020Feb 2, 2023HID ELEMENT Laser Engraving
HDP600 CR100 v2End of ServiceMay 5, 2010Jan 31, 2012Dec 15, 2014N/A
HDP5000 - 2008 SystemEnd of ServiceJan 1, 2008Sep 30, 2013Dec 30, 2016HDP5000 - 2013 System
HDP5000 - 2008End of ServiceJul 7, 2007Sep 30, 2013Dec 30, 2016HDP5000 - 2013
HDPiiEnd of ServiceNov 1, 2007Sep 30, 2013Dec 30, 2016HDPii Plus
HDP600End of ServiceFeb 27, 2004Aug 1, 2009July 1, 2012HDP5000 - 2013
HDP820End of ServiceMar 1, 2002Aug 4, 2006Dec 31, 2009HDP5000 - 2013
HDP825End of ServiceMar 1, 2002Aug 4, 2006Dec 31, 2009HDP5000 - 2013
HDP700End of ServiceJan 1, 2000N/AMar 31, 2006HDP5000 - 2013

 

Direct-to-Card Printers

ProductLife Cycle StatusEntered ProductionEOL DateEnd of Service DateMigration Path
DTCii PlusProductionFeb 1, 2021   
DTC1500ProductionOct 30, 2017   
DTC1250e SystemProductionNov 18, 2013   
DTC4250e SystemProductionNov 18, 2013   
DTC4500e SystemProductionNov 18, 2013   
DTC4500e Lam ModuleProductionNov 18, 2013   
DTC1250eProductionNov 18, 2013   
DTC4250eProductionNov 18, 2013   
DTC4500eProductionNov 18, 2013   
DTC5500LMXEnd of LifeApr 1, 2016Mar 31, 2025Mar 31, 2028DTC4500e
C50 and C50 SystemsEnd of ServiceNov 18, 2013Jan 31, 2022Jan 31, 2025DTC1250e or INK1000
DTCiiEnd of ServiceDec 15, 2016Feb 1, 2021Aug 1, 2024DTCii Plus
DTC1000MeEnd of ServiceNov 18, 2013Oct 31, 2018Oct. 31, 2021DTC1250e
DTC1000MEnd of ServiceMar 26, 2011May 2, 2014Apr 30, 2017DTC1000Me
DTC1000 SystemEnd of ServiceJan 31, 2011May 2, 2014Apr 30, 2017DTC1250e System
DTC4000 SystemEnd of ServiceJan 31, 2011May 2, 2014Apr 30, 2017DTC4250e System
DTC4500 SystemEnd of ServiceJan 31, 2011May 2, 2014Apr 30, 2017DTC4500e System
DTC4500 Lam ModuleEnd of ServiceOctober 27, 2010May 2, 2014Apr 30, 2017DTC4500e Lam Module
DTC1000End of ServiceSep 1, 2002May 2, 2014Apr 30, 2017DTC1250e
DTC4000End of ServiceSep 1, 2010May 2, 2014Apr 30, 2017DTC4250e
DTC4500End of ServiceSep 1, 2010May 2, 2014Apr 30, 2017DTC4500e
DTC400e SystemEnd of ServiceJun 17, 2008Mar 31, 2011Dec 15, 2014DTC4250e System
C30eEnd of ServiceJun 17, 2008Mar 31, 2011Dec 15, 2014DTC1250e
C30e SystemEnd of ServiceJun 17, 2008Mar 31, 2011Dec 15, 2014DTC1250e System
DTC400e/C30e Flipper ModuleEnd of ServiceJun 17, 2008Mar 31, 2011Dec 15, 2014N/A
DTC400eEnd of ServiceJun 17, 2008Mar 31, 2011Dec 15, 2014DTC4250e
DTC550 SystemEnd of ServiceJul 1, 2007Mar 31, 2011Sep 30, 2016DTC4500e System
DTC400 SystemEnd of ServiceJul 1, 2007Aug 14, 2009Dec 1, 2012DTC4250e System
DTC550-LCEnd of ServiceJuly 1, 2007Mar 31, 2011Sep 30, 2016DTC4500e/DTC4500e-Lam
DTC550End of ServiceSept 1, 2005Mar 31, 2011Dec 15, 2014DTC4500e/DTC4500
C30End of ServiceSep 1, 2005Aug 14, 2009Dec 1, 2012DTC1250e
C30 SystemEnd of ServiceSep 1, 2005Aug 14, 2009Dec 1, 2012DTC1250e System
SecureMark WorkstationEnd of ServiceMar 1, 2005Jan 23, 2008Sep 1, 2011N/A
DTC400/C30 Flipper ModuleEnd of ServiceNov 1, 2004Aug 14, 2009Dec 1, 2012N/A
DTC400End of ServiceSep 1, 2004Aug 14, 2009Dec 1, 2012DTC4250e
DTC300End of ServiceSep 1, 2004Nov 24, 2008Dec 29, 2009DTC1250e
CardJet C7End of ServiceMar 1, 2003Jan 1, 2007Dec 31, 2010N/A
CardJet 410End of ServiceMar 1, 2003Jan 1, 2007Dec 31, 2010N/A
CardJet C7 SystemEnd of ServiceMar 1, 2003Dec 19, 2006Dec 31, 2010N/A
CardJet 410 SystemEnd of ServiceMar 1, 2003Dec 19, 2006Dec 31, 2010N/A
DTC515-LC/DTC525-LCEnd of ServiceSep 1, 2002Aug 21, 2006Dec 31, 2009DTC4500e w/Lam
C11/M11End of ServiceJun 1, 2002N/ADec 31, 2007DTC1250e
C16End of ServiceJun 1, 2002N/ADec 31, 2007DTC4250e
Pro-LXEnd of ServiceMar 1, 2002N/ADec 31, 2007DTC4500e w/Lam
DTC515/DTC525End of ServiceSep 1, 2000Aug 21, 2006Dec 31, 2009DTC4500e
DTC500LEEnd of ServiceSep 1, 2000Aug 21, 2006Dec 31, 2009N/A
C25End of ServiceSep 1, 2000N/ADec 31, 2008DTC4500e
DTC510End of ServiceSep 1, 2000N/ADec 31, 2007DTC4500e
DTC520End of ServiceSep 1, 2000N/ADec 31, 2007DTC4500e
DTC700End of ServiceJun 1, 2000N/AMar 31, 2006N/A
C15End of ServiceSep 1, 1999N/AMar 31, 2006DTC4250e
C10/M10End of ServiceSep 1, 1999N/AMar 31, 2006DTC1250e
Pro/Pro-LEnd of ServiceFeb 1, 1998N/ADec 31, 2006DTC4500e/DTC4500e-Lam
4225/4250End of ServiceJan 1, 1997N/AMar 31, 2006DTC4250e
Quatro/UnoEnd of ServiceJan 1, 1997N/AMar 31, 2006DTC1250e