Support

Card Printers Product Support Lifecycle

HID is committed to assisting customers with their products throughout the product lifecycle and as products are updated and enhanced. HID provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product lifecycle phases:

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

 

Inkjet Printing (Thermal and UV Inkjet Printers)

ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
INK1000General AvailabilitySep 29, 2020    
HID ELEMENT UV Printing SystemGeneral AvailabilitySep 15, 2020    

 

High Definition Printing / Retransfer Printers

ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
HDP600iiGeneral AvailabilityMar 31, 2021    
HDP6600General AvailabilityJan 15, 2019    
HDP5000 - 2013 SystemGeneral AvailabilityMar 27, 2013    
HDP5000 - 2013General AvailabilityMar 27, 2013    
HDP8500General AvailabilityMar 30, 2012Mar 1, 2022Mar 1, 2022Mar 1, 2025HDP6600
HDPii PlusEnd of SalesApr 23, 2013Apr 1, 2021Apr 1, 2021Aug 1, 2024HDP600ii
HDP5600End of SalesApr 1, 2016Apr 30, 2020Apr 30, 2020Apr 30, 2023HDP5000 and HDP6600
HDP8500LE-2016End of SalesSep 1, 2016Feb 2, 2020Feb 2, 2020Feb 2, 2023HID ELEMENT Laser Engraving
HDP600 CR100 v2End of LifeMay 5, 2010Jan 31, 2012Jan 31, 2012Dec 15, 2014N/A
HDP5000 - 2008 SystemEnd of LifeJan 1, 2008Sep 30, 2013Sep 30, 2013Dec 30, 2016HDP5000 - 2013 System
HDP5000 - 2008End of LifeJul 7, 2007Sep 30, 2013Sep 30, 2013Dec 30, 2016HDP5000 - 2013
HDPiiEnd of LifeNov 1, 2007Sep 30, 2013Sep 30, 2013Dec 30, 2016HDPii Plus
HDP600End of LifeFeb 27, 2004Dec 31, 2008Aug 1, 2009July 1, 2012HDP5000 - 2013
HDP820End of LifeMar 1, 2002Jun 30, 2006Aug 4, 2006Dec 31, 2009HDP5000 - 2013
HDP825End of LifeMar 1, 2002N/AAug 4, 2006Dec 31, 2009HDP5000 - 2013
HDP700End of LifeJan 1, 2000N/AN/AMar 31, 2006HDP5000 - 2013

 

Direct to Card Printers

ProductLife Cycle StatusEntered ProductionLast Time Buy DateEOL DateEnd of Service DateMigration Path
DTCii PlusGeneral AvailabilityFeb 1, 2021    
DTC1500General AvailabilityOct 30, 2017    
DTC5500LMXGeneral AvailabilityApr 1, 2016    
DTC1250e SystemGeneral AvailabilityNov 18, 2013    
DTC4250e SystemGeneral AvailabilityNov 18, 2013    
DTC4500e SystemGeneral AvailabilityNov 18, 2013    
DTC4500e Lam ModuleGeneral AvailabilityNov 18, 2013    
DTC1250eGeneral AvailabilityNov 18, 2013    
DTC4250eGeneral AvailabilityNov 18, 2013    
DTC4500eGeneral AvailabilityNov 18, 2013    
C50 and C50 SystemsGeneral AvailabilityNov 18, 2013Jan 31, 2022Jan 31, 2022Jan 31, 2025DTC1250e or INK1000
DTCiiEnd of SalesDec 15, 2016Feb 1, 2021Feb 1, 2021Aug 1, 2024DTCii Plus
DTC1000MeEnd of SalesNov 18, 2013Oct 31, 2018Oct 31, 2018Oct. 31, 2021DTC1250e
DTC1000MEnd of LifeMar 26, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC1000Me
DTC1000 SystemEnd of LifeJan 31, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC1250e System
DTC4000 SystemEnd of LifeJan 31, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC4250e System
DTC4500 SystemEnd of LifeJan 31, 2011Apr 30, 2014May 2, 2014Apr 30, 2017DTC4500e System
DTC4500 Lam ModuleEnd of LifeOctober 27, 2010Apr 30, 2014May 2, 2014Apr 30, 2017DTC4500e Lam Module
DTC1000End of LifeSep 1, 2002Apr 30, 2014May 2, 2014Apr 30, 2017DTC1250e
DTC4000End of LifeSep 1, 2010Apr 30, 2014May 2, 2014Apr 30, 2017DTC4250e
DTC4500End of LifeSep 1, 2010Apr 30, 2014May 2, 2014Apr 30, 2017DTC4500e
DTC400e SystemEnd of LifeJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4250e System
C30eEnd of LifeJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC1250e
C30e SystemEnd of LifeJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC1250e System
DTC400e/C30e Flipper ModuleEnd of LifeJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014N/A
DTC400eEnd of LifeJun 17, 2008Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4250e
DTC550 SystemEnd of LifeJul 1, 2007Mar 31, 2011Mar 31, 2011Sep 30, 2016DTC4500e System
DTC400 SystemEnd of LifeJul 1, 2007Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC4250e System
DTC550-LCEnd of LifeJuly 1, 2007Mar 31, 2011Mar 31, 2011Sep 30, 2016DTC4500e/DTC4500e-Lam
DTC550End of LifeSept 1, 2005Mar 31, 2011Mar 31, 2011Dec 15, 2014DTC4500e/DTC4500
C30End of LifeSep 1, 2005Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC1250e
C30 SystemEnd of LifeSep 1, 2005Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC1250e System
SecureMark WorkstationEnd of LifeMar 1, 2005Dec 1, 2007Jan 23, 2008Sep 1, 2011N/A
DTC400/C30 Flipper ModuleEnd of LifeNov 1, 2004Jun 17, 2008Aug 14, 2009Dec 1, 2012N/A
DTC400End of LifeSep 1, 2004Jun 17, 2008Aug 14, 2009Dec 1, 2012DTC4250e
DTC300End of LifeSep 1, 2004Sep 29, 2006Nov 24, 2008Dec 29, 2009DTC1250e
CardJet C7End of LifeMar 1, 2003Sep 1, 2007Jan 1, 2007Dec 31, 2010N/A
CardJet 410End of LifeMar 1, 2003Sep 1, 2007Jan 1, 2007Dec 31, 2010N/A
CardJet C7 SystemEnd of LifeMar 1, 2003Sep 1, 2007Dec 19, 2006Dec 31, 2010N/A
CardJet 410 SystemEnd of LifeMar 1, 2003Sep 1, 2007Dec 19, 2006Dec 31, 2010N/A
DTC515-LC/DTC525-LCEnd of LifeSep 1, 2002Jun 30, 2006Aug 21, 2006Dec 31, 2009DTC4500e w/Lam
C11/M11End of LifeJun 1, 2002N/AN/ADec 31, 2007DTC1250e
C16End of LifeJun 1, 2002N/AN/ADec 31, 2007DTC4250e
Pro-LXEnd of LifeMar 1, 2002N/AN/ADec 31, 2007DTC4500e w/Lam
DTC515/DTC525End of LifeSep 1, 2000Jun 30, 2006Aug 21, 2006Dec 31, 2009DTC4500e
DTC500LEEnd of LifeSep 1, 2000Jun 30, 2006Aug 21, 2006Dec 31, 2009N/A
C25End of LifeSep 1, 2000N/AN/ADec 31, 2008DTC4500e
DTC510End of LifeSep 1, 2000N/AN/ADec 31, 2007DTC4500e
DTC520End of LifeSep 1, 2000N/AN/ADec 31, 2007DTC4500e
DTC700End of LifeJun 1, 2000N/AN/AMar 31, 2006N/A
C15End of LifeSep 1, 1999N/AN/AMar 31, 2006DTC4250e
C10/M10End of LifeSep 1, 1999N/AN/AMar 31, 2006DTC1250e
Pro/Pro-LEnd of LifeFeb 1, 1998N/AN/ADec 31, 2006DTC4500e/DTC4500e-Lam
4225/4250End of LifeJan 1, 1997N/AN/AMar 31, 2006DTC4250e
Quatro/UnoEnd of LifeJan 1, 1997N/AN/AMar 31, 2006DTC1250e