HID is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:
Production
- Product: Available for sale
- Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
- Technical Support: Full
- Warranty/Repair: Standard Terms
End of Life (EOL)
- Product: No longer available for sale.
- Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
- Technical Support: Full
- Warranty/Repair: Standard Terms
End of Service
- Product: No longer available for sale.
- Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
- Technical Support: Available on a commercially reasonable basis only.
- Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.
Inkjet Printing (Thermal and UV Inkjet Printers)
Product | Life Cycle Status | Entered Production | EOL Date | End of Service Date | Migration Path |
---|---|---|---|---|---|
HID ELEMENT UV Printing System | Production | Sep 15, 2020 | |||
INK1000 | End of Life | Sep 29, 2020 | Dec 31, 2023 | Dec 31, 2026 | DTC1250e DTC1500 DTC4250e |
High Definition Printing / Retransfer Printers
Product | Life Cycle Status | Entered Production | EOL Date | End of Service Date | Migration Path |
---|---|---|---|---|---|
HDP5000e | Production | Sep 18, 2024 | |||
HDP600ii | Production | Mar 31, 2021 | |||
HDP6600 | Production | Jan 15, 2019 | |||
HDP5000 - 2013 System | End of Life | Mar 27, 2013 | Dec 31, 2024 | Dec 31, 2027 | HDP5000e System |
HDP5000 - 2013 | End of Life | Mar 27, 2013 | Dec 31, 2024 | Dec 31, 2027 | HDP5000e |
HDP8500 | End of Service | Mar 30, 2012 | Mar 1, 2022 | Mar 1, 2025 | HDP6600 |
HDPii Plus | End of Service | Apr 23, 2013 | Apr 1, 2021 | Aug 1, 2024 | HDP600ii |
HDP5600 | End of Service | Apr 1, 2016 | Apr 30, 2020 | Apr 30, 2023 | HDP5000 and HDP6600 |
HDP8500LE-2016 | End of Service | Sep 1, 2016 | Feb 2, 2020 | Feb 2, 2023 | HID ELEMENT Laser Engraving |
HDP600 CR100 v2 | End of Service | May 5, 2010 | Jan 31, 2012 | Dec 15, 2014 | N/A |
HDP5000 - 2008 System | End of Service | Jan 1, 2008 | Sep 30, 2013 | Dec 30, 2016 | HDP5000 - 2013 System |
HDP5000 - 2008 | End of Service | Jul 7, 2007 | Sep 30, 2013 | Dec 30, 2016 | HDP5000 - 2013 |
HDPii | End of Service | Nov 1, 2007 | Sep 30, 2013 | Dec 30, 2016 | HDPii Plus |
HDP600 | End of Service | Feb 27, 2004 | Aug 1, 2009 | July 1, 2012 | HDP5000 - 2013 |
HDP820 | End of Service | Mar 1, 2002 | Aug 4, 2006 | Dec 31, 2009 | HDP5000 - 2013 |
HDP825 | End of Service | Mar 1, 2002 | Aug 4, 2006 | Dec 31, 2009 | HDP5000 - 2013 |
HDP700 | End of Service | Jan 1, 2000 | N/A | Mar 31, 2006 | HDP5000 - 2013 |
Direct-to-Card Printers
Product | Life Cycle Status | Entered Production | EOL Date | End of Service Date | Migration Path |
---|---|---|---|---|---|
DTCii Plus | Production | Feb 1, 2021 | |||
DTC1500 | Production | Oct 30, 2017 | |||
DTC1250e System | Production | Nov 18, 2013 | |||
DTC4250e System | Production | Nov 18, 2013 | |||
DTC4500e System | Production | Nov 18, 2013 | |||
DTC4500e Lam Module | Production | Nov 18, 2013 | |||
DTC1250e | Production | Nov 18, 2013 | |||
DTC4250e | Production | Nov 18, 2013 | |||
DTC4500e | Production | Nov 18, 2013 | |||
DTC5500LMX | End of Life | Apr 1, 2016 | Mar 31, 2025 | Mar 31, 2028 | DTC4500e |
C50 and C50 Systems | End of Service | Nov 18, 2013 | Jan 31, 2022 | Jan 31, 2025 | DTC1250e or INK1000 |
DTCii | End of Service | Dec 15, 2016 | Feb 1, 2021 | Aug 1, 2024 | DTCii Plus |
DTC1000Me | End of Service | Nov 18, 2013 | Oct 31, 2018 | Oct. 31, 2021 | DTC1250e |
DTC1000M | End of Service | Mar 26, 2011 | May 2, 2014 | Apr 30, 2017 | DTC1000Me |
DTC1000 System | End of Service | Jan 31, 2011 | May 2, 2014 | Apr 30, 2017 | DTC1250e System |
DTC4000 System | End of Service | Jan 31, 2011 | May 2, 2014 | Apr 30, 2017 | DTC4250e System |
DTC4500 System | End of Service | Jan 31, 2011 | May 2, 2014 | Apr 30, 2017 | DTC4500e System |
DTC4500 Lam Module | End of Service | October 27, 2010 | May 2, 2014 | Apr 30, 2017 | DTC4500e Lam Module |
DTC1000 | End of Service | Sep 1, 2002 | May 2, 2014 | Apr 30, 2017 | DTC1250e |
DTC4000 | End of Service | Sep 1, 2010 | May 2, 2014 | Apr 30, 2017 | DTC4250e |
DTC4500 | End of Service | Sep 1, 2010 | May 2, 2014 | Apr 30, 2017 | DTC4500e |
DTC400e System | End of Service | Jun 17, 2008 | Mar 31, 2011 | Dec 15, 2014 | DTC4250e System |
C30e | End of Service | Jun 17, 2008 | Mar 31, 2011 | Dec 15, 2014 | DTC1250e |
C30e System | End of Service | Jun 17, 2008 | Mar 31, 2011 | Dec 15, 2014 | DTC1250e System |
DTC400e/C30e Flipper Module | End of Service | Jun 17, 2008 | Mar 31, 2011 | Dec 15, 2014 | N/A |
DTC400e | End of Service | Jun 17, 2008 | Mar 31, 2011 | Dec 15, 2014 | DTC4250e |
DTC550 System | End of Service | Jul 1, 2007 | Mar 31, 2011 | Sep 30, 2016 | DTC4500e System |
DTC400 System | End of Service | Jul 1, 2007 | Aug 14, 2009 | Dec 1, 2012 | DTC4250e System |
DTC550-LC | End of Service | July 1, 2007 | Mar 31, 2011 | Sep 30, 2016 | DTC4500e/DTC4500e-Lam |
DTC550 | End of Service | Sept 1, 2005 | Mar 31, 2011 | Dec 15, 2014 | DTC4500e/DTC4500 |
C30 | End of Service | Sep 1, 2005 | Aug 14, 2009 | Dec 1, 2012 | DTC1250e |
C30 System | End of Service | Sep 1, 2005 | Aug 14, 2009 | Dec 1, 2012 | DTC1250e System |
SecureMark Workstation | End of Service | Mar 1, 2005 | Jan 23, 2008 | Sep 1, 2011 | N/A |
DTC400/C30 Flipper Module | End of Service | Nov 1, 2004 | Aug 14, 2009 | Dec 1, 2012 | N/A |
DTC400 | End of Service | Sep 1, 2004 | Aug 14, 2009 | Dec 1, 2012 | DTC4250e |
DTC300 | End of Service | Sep 1, 2004 | Nov 24, 2008 | Dec 29, 2009 | DTC1250e |
CardJet C7 | End of Service | Mar 1, 2003 | Jan 1, 2007 | Dec 31, 2010 | N/A |
CardJet 410 | End of Service | Mar 1, 2003 | Jan 1, 2007 | Dec 31, 2010 | N/A |
CardJet C7 System | End of Service | Mar 1, 2003 | Dec 19, 2006 | Dec 31, 2010 | N/A |
CardJet 410 System | End of Service | Mar 1, 2003 | Dec 19, 2006 | Dec 31, 2010 | N/A |
DTC515-LC/DTC525-LC | End of Service | Sep 1, 2002 | Aug 21, 2006 | Dec 31, 2009 | DTC4500e w/Lam |
C11/M11 | End of Service | Jun 1, 2002 | N/A | Dec 31, 2007 | DTC1250e |
C16 | End of Service | Jun 1, 2002 | N/A | Dec 31, 2007 | DTC4250e |
Pro-LX | End of Service | Mar 1, 2002 | N/A | Dec 31, 2007 | DTC4500e w/Lam |
DTC515/DTC525 | End of Service | Sep 1, 2000 | Aug 21, 2006 | Dec 31, 2009 | DTC4500e |
DTC500LE | End of Service | Sep 1, 2000 | Aug 21, 2006 | Dec 31, 2009 | N/A |
C25 | End of Service | Sep 1, 2000 | N/A | Dec 31, 2008 | DTC4500e |
DTC510 | End of Service | Sep 1, 2000 | N/A | Dec 31, 2007 | DTC4500e |
DTC520 | End of Service | Sep 1, 2000 | N/A | Dec 31, 2007 | DTC4500e |
DTC700 | End of Service | Jun 1, 2000 | N/A | Mar 31, 2006 | N/A |
C15 | End of Service | Sep 1, 1999 | N/A | Mar 31, 2006 | DTC4250e |
C10/M10 | End of Service | Sep 1, 1999 | N/A | Mar 31, 2006 | DTC1250e |
Pro/Pro-L | End of Service | Feb 1, 1998 | N/A | Dec 31, 2006 | DTC4500e/DTC4500e-Lam |
4225/4250 | End of Service | Jan 1, 1997 | N/A | Mar 31, 2006 | DTC4250e |
Quatro/Uno | End of Service | Jan 1, 1997 | N/A | Mar 31, 2006 | DTC1250e |