HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

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Product AvailabilitySustaining EngineeringTechnical SupportWarranty/Repair Services(Hardware)General AvailabilityEnd of SalesFull Sustaining Engineering SupportEnd of SalesLimited Sustaining Engineering SupportEnd of LifeLast Time Buy DateEnd of Life Date Phase

 

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

 

Inkjet Printing (Thermal and UV Inkjet Printers)

Product Life Cycle Status Entered Production Last Time Buy Date EOL Date End of Service Date Migration Path
INK1000 General Availability Sep 29, 2020        
HID ELEMENT UV Printing System General Availability Sep 15, 2020        

 

High Definition Printing / Retransfer Printers

Product Life Cycle Status Entered Production Last Time Buy Date EOL Date End of Service Date Migration Path
HDP6600 General Availability Jan 15, 2019        
HDPii Plus General Availability Apr 23, 2013        
HDP5000 - 2013 System General Availability Mar 27, 2013        
HDP5000 - 2013 General Availability Mar 27, 2013        
HDP8500 General Availability Mar 30, 2012        
HDP5600 End of Sales Apr 1, 2016 Apr 30, 2020 Apr 30, 2020 Apr 30, 2023 HDP5000 and HDP6600
HDP8500LE-2016 End of Sales Sep 1, 2016 Feb 2, 2020 Feb 2, 2020 Feb 2, 2023 HID ELEMENT Laser Engraving
HDP600 CR100 v2 End of Life May 5, 2010 Jan 31, 2012 Jan 31, 2012 Dec 15, 2014 N/A
HDP5000 - 2008 System End of Life Jan 1, 2008 Sep 30, 2013 Sep 30, 2013 Dec 30, 2016 HDP5000 - 2013 System
HDP5000 - 2008 End of Life Jul 7, 2007 Sep 30, 2013 Sep 30, 2013 Dec 30, 2016 HDP5000 - 2013
HDPii End of Life Nov 1, 2007 Sep 30, 2013 Sep 30, 2013 Dec 30, 2016 HDPii Plus
HDP600 End of Life Feb 27, 2004 Dec 31, 2008 Aug 1, 2009 July 1, 2012 HDP5000 - 2013
HDP820 End of Life Mar 1, 2002 Jun 30, 2006 Aug 4, 2006 Dec 31, 2009 HDP5000 - 2013
HDP825 End of Life Mar 1, 2002 N/A Aug 4, 2006 Dec 31, 2009 HDP5000 - 2013
HDP700 End of Life Jan 1, 2000 N/A N/A Mar 31, 2006 HDP5000 - 2013

 

Direct to Card Printers

Product Life Cycle Status Entered Production Last Time Buy Date EOL Date End of Service Date Migration Path
DTCii Plus General Availability Feb 1, 2021        
DTC1500 General Availability Oct 30, 2017        
DTC5500LMX General Availability Apr 1, 2016        
C50 General Availability Nov 18, 2013        
C50 System General Availability Nov 18, 2013        
DTC1250e System General Availability Nov 18, 2013        
DTC4250e System General Availability Nov 18, 2013        
DTC4500e System General Availability Nov 18, 2013        
DTC4500e Lam Module General Availability Nov 18, 2013        
DTC1250e General Availability Nov 18, 2013        
DTC4250e General Availability Nov 18, 2013        
DTC4500e General Availability Nov 18, 2013        
DTCii End of Sales Dec 15, 2016 Feb 1, 2021 Feb 1, 2021 Feb 1, 2024 DTCii Plus
DTC1000Me End of Sales Nov 18, 2013 Oct 31, 2018 Oct 31, 2018 Oct. 31, 2021 DTC1250e
DTC1000M End of Life Mar 26, 2011 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC1000Me
DTC1000 System End of Life Jan 31, 2011 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC1250e System
DTC4000 System End of Life Jan 31, 2011 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC4250e System
DTC4500 System End of Life Jan 31, 2011 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC4500e System
DTC4500 Lam Module End of Life October 27, 2010 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC4500e Lam Module
DTC1000 End of Life Sep 1, 2002 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC1250e
DTC4000 End of Life Sep 1, 2010 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC4250e
DTC4500 End of Life Sep 1, 2010 Apr 30, 2014 May 2, 2014 Apr 30, 2017 DTC4500e
DTC400e System End of Life Jun 17, 2008 Mar 31, 2011 Mar 31, 2011 Dec 15, 2014 DTC4250e System
C30e End of Life Jun 17, 2008 Mar 31, 2011 Mar 31, 2011 Dec 15, 2014 DTC1250e
C30e System End of Life Jun 17, 2008 Mar 31, 2011 Mar 31, 2011 Dec 15, 2014 DTC1250e System
DTC400e/C30e Flipper Module End of Life Jun 17, 2008 Mar 31, 2011 Mar 31, 2011 Dec 15, 2014 N/A
DTC400e End of Life Jun 17, 2008 Mar 31, 2011 Mar 31, 2011 Dec 15, 2014 DTC4250e
DTC550 System End of Life Jul 1, 2007 Mar 31, 2011 Mar 31, 2011 Sep 30, 2016 DTC4500e System
DTC400 System End of Life Jul 1, 2007 Jun 17, 2008 Aug 14, 2009 Dec 1, 2012 DTC4250e System
DTC550-LC End of Life July 1, 2007 Mar 31, 2011 Mar 31, 2011 Sep 30, 2016 DTC4500e/DTC4500e-Lam
DTC550 End of Life Sept 1, 2005 Mar 31, 2011 Mar 31, 2011 Dec 15, 2014 DTC4500e/DTC4500
C30 End of Life Sep 1, 2005 Jun 17, 2008 Aug 14, 2009 Dec 1, 2012 DTC1250e
C30 System End of Life Sep 1, 2005 Jun 17, 2008 Aug 14, 2009 Dec 1, 2012 DTC1250e System
SecureMark Workstation End of Life Mar 1, 2005 Dec 1, 2007 Jan 23, 2008 Sep 1, 2011 N/A
DTC400/C30 Flipper Module End of Life Nov 1, 2004 Jun 17, 2008 Aug 14, 2009 Dec 1, 2012 N/A
DTC400 End of Life Sep 1, 2004 Jun 17, 2008 Aug 14, 2009 Dec 1, 2012 DTC4250e
DTC300 End of Life Sep 1, 2004 Sep 29, 2006 Nov 24, 2008 Dec 29, 2009 DTC1250e
CardJet C7 End of Life Mar 1, 2003 Sep 1, 2007 Jan 1, 2007 Dec 31, 2010 N/A
CardJet 410 End of Life Mar 1, 2003 Sep 1, 2007 Jan 1, 2007 Dec 31, 2010 N/A
CardJet C7 System End of Life Mar 1, 2003 Sep 1, 2007 Dec 19, 2006 Dec 31, 2010 N/A
CardJet 410 System End of Life Mar 1, 2003 Sep 1, 2007 Dec 19, 2006 Dec 31, 2010 N/A
DTC515-LC/DTC525-LC End of Life Sep 1, 2002 Jun 30, 2006 Aug 21, 2006 Dec 31, 2009 DTC4500e w/Lam
C11/M11 End of Life Jun 1, 2002 N/A N/A Dec 31, 2007 DTC1250e
C16 End of Life Jun 1, 2002 N/A N/A Dec 31, 2007 DTC4250e
Pro-LX End of Life Mar 1, 2002 N/A N/A Dec 31, 2007 DTC4500e w/Lam
DTC515/DTC525 End of Life Sep 1, 2000 Jun 30, 2006 Aug 21, 2006 Dec 31, 2009 DTC4500e
DTC500LE End of Life Sep 1, 2000 Jun 30, 2006 Aug 21, 2006 Dec 31, 2009 N/A
C25 End of Life Sep 1, 2000 N/A N/A Dec 31, 2008 DTC4500e
DTC510 End of Life Sep 1, 2000 N/A N/A Dec 31, 2007 DTC4500e
DTC520 End of Life Sep 1, 2000 N/A N/A Dec 31, 2007 DTC4500e
DTC700 End of Life Jun 1, 2000 N/A N/A Mar 31, 2006 N/A
C15 End of Life Sep 1, 1999 N/A N/A Mar 31, 2006 DTC4250e
C10/M10 End of Life Sep 1, 1999 N/A N/A Mar 31, 2006 DTC1250e
Pro/Pro-L End of Life Feb 1, 1998 N/A N/A Dec 31, 2006 DTC4500e/DTC4500e-Lam
4225/4250 End of Life Jan 1, 1997 N/A N/A Mar 31, 2006 DTC4250e
Quatro/Uno End of Life Jan 1, 1997 N/A N/A Mar 31, 2006 DTC1250e