Knowledge Base
Search the Knowledge Base for answers to common questions
Meet Technical Support
Meet the people behind HID Global technical support
Submit a Case
Support Terms and Conditions
Read HID Global's support terms and conditions
New Customers
Technical support information for new customers
Document Library
Download documents such as how to order guides, datasheets and manuals
Technical Support Handbook
Customer guide to technical support and maintenance
Technical Support Customer Portal
Log in to the Technical Support portal to chat with an agent and create, view and update cases.
Technical Support US Gov Customer Portal
US Government customers can log into the Technical Support US Gov Community to view, create and update cases for ActivID® products.
Drivers & Downloads
Search under brand, product and OS to find the drivers and downloads you need.
Product Support Life Cycle
End of life status for HID Products
Customer Service
Contact Customer Service to get all of your order-related questions answered or look up the status of an order.