Knowledge Base

Search the Knowledge Base for answers to common questions

Meet Technical Support

Meet the people behind HID Global technical support

Submit a Case

Support Terms and Conditions

Read HID Global's support terms and conditions

New Customers

Technical support information for new customers

Document Library

Download documents such as how to order guides, datasheets and manuals

Technical Support Handbook

Customer guide to technical support and maintenance

Technical Support Customer Portal

Log in to the Technical Support portal to chat with an agent and create, view and update cases.

Product Support Life Cycle

End of life status for HID Products

Customer Service

Contact Customer Service to get all of your order-related questions answered or look up the status of an order.