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HID is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID provides full support for all its products from the date of market availability until the product has been withdrawn from the market. At HID we apply the following support coverage to the different product lifecycle phases:

General Availability

• Product: Available for sale
• Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
• Technical Support: Full
• Warranty/Repair: Standard Terms

End of Sales

• Product: No longer available for sale.
• Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
• Technical Support: Full
• Warranty/Repair: Standard Terms

End of Life

• Product: No longer available for sale.
• Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
• Technical Support: Available on a commercially reasonable basis only.
• Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability.

Notes:

• All future dates are subject to change.
• This list is not exhaustive. Inquire with your account manager or Customer Service if you have a question about a product not listed here.

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