Assistance

Ticket Readers

HID is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID provides full support for all its products from the date of market availability until the product has been withdrawn from the market. At HID we apply the following support coverage to the different product lifecycle phases:

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability.

Notes:

  • All future dates are subject to change.
  • This list is not exhaustive. Inquire with your account manager or Customer Service if you have a question about a product not listed here.

 

Ticket Readers

 

Boarding Gate Readers

Version/ModelLife Cycle StatusLast Time BuyLast Scheduled ShipEnd of Sustaining/SupportMigration Path
BGR135-S-G6End of SalesAug 1, 2024Feb 1, 2025Feb 1, 2028BGR700
BGR135-U-G6End of SalesAug 1, 2024Feb 1, 2025Feb 1, 2028BGR700
BGR136-UEnd of LifeMay 1, 2024Nov 1, 2024Nov 1, 2027NA
BGR700General Availability    
BGR750-SU-ADGeneral Availability    
BGR750-U-AD-R-OGeneral Availability    
BGR750-U-ND-R-OGeneral Availability    

 

Barcode Readers

Version/ModelLife Cycle StatusLast Time BuyLast Scheduled ShipEnd of Sustaining/SupportMigration Path
LSR116-U-G6General Availability    
LSR116-S-PST-G6General Availability    
LSR116-S-PSU-G6General Availability    
LSR118-NSEnd of SalesMay 1, 2024Nov 1, 2024Nov 1, 2027ATR210-SU
LSR118-NUEnd of SalesMay 1, 2024Nov 1, 2024Nov 1, 2027ATR210-SU
LSR120-U-G6General Availability    
LSR121-U-PSU-G6General Availability    
ATR200-SUGeneral Availability    
ATR210-SUGeneral Availability    
ATR210-EGeneral Availability    
ATR220-FH-S-MGeneral Availability    
ATR220-FH-U-MGeneral Availability    
ATR200-OAH-RS-DGeneral Availability    
ATR210-OAH-RE-DGeneral Availability    
ATR210-VAH-RE-DGeneral Availability    
ATR210-VLH-RE-DGeneral Availability    
ATR200-ITR-UGeneral Availability    
ATR210-ITR-UGeneral Availability    
ATR200-OAH-NUGeneral Availability    
ATR210-OAH-NUGeneral Availability    
ATR110End of Life   ATR210-SU

 

Ticket Validators

Version/ModelLife Cycle StatusLast Time BuyLast Scheduled ShipEnd of Sustaining/SupportMigration Path
BGR136-UGeneral Availability    
VAL100General Availability    
VAL050End of Life   VAL100