HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides General Availability for all its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

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Product AvailabilitySustaining EngineeringTechnical SupportWarranty/Repair Services(Hardware)General AvailabilityEnd of SalesFull Sustaining Engineering SupportEnd of SalesLimited Sustaining Engineering SupportEnd of LifeLast Time Buy DateEnd of Life Date Phase

 

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales - Full Sustaining Support

  • Product: No longer available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes can be created for new functionality and/or bug fixes.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales - Limited Sustaining Support

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability.

HID notifies customers at support contract renewal of any price changes or support-level changes. HID formally notifies all support subscribers of End of Life dates.

The End of Life for a particular version is release date of the next version + 2 years.

Example:

  • Version 1.0 is released on Jan 1, 2015
  • Version 1.1 or 2.0 is released on Jul 1, 2015
  • Version 1.0 End of Sales with Full Sustaining Support Jul 1, 2015 until Jul 1, 2016
  • Version 1.0 End of Sales with Limited Sustaining Support only from Jul 1, 2016 until Jul 1, 2017
  • Version 1.0 End of Life (EOL) after Jul 1, 2017

 

pivCLASS Validation Workstation

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Validation Workstation Audit Trail Option

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Registration Engine

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Certification Manager

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Reader Services

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Passage Software

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS IDPublisher

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS PACS Service Component

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS MultiPACS Console

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS MultiPACS Connector

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Mobile Validator

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Mobile Registration Engine

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Data Import

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Authentication Module (PAM) Firmware

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
5.1 General Availability        
4.3 End of Life December 15, 2015 December 14, 2016 December 14, 2017 5.1
4.2 End of Life June 24, 2014 June 24, 2015 June 23, 2016 5.1
4.1 End of Life March 5, 2014 March 5, 2015 March 4, 2016 5.1

 

pivCLASS Authentication Module (PAM) Hardware

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
2.0 General Availability        
1.0 End of Life October 11, 2013 October 11, 2014 October 11, 2015 2.0

 

pivCLASS Passage Converter Board

Version Life Cycle Status Last Time Buy Date End Full Sustaining Engineering Support EOL Date Migration Path
1.0 General Availability