HID® is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:
General Availability
- Product: Available for sale
- Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
- Technical Support: Full
- Warranty/Repair: Standard Terms
End of Sales
- Product: No longer available for sale.
- Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
- Technical Support: Full
- Warranty/Repair: Standard Terms
End of Life
- Product: No longer available for sale.
- Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
- Technical Support: Available on a commercially reasonable basis only.
- Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.
Asure ID® Card Personalization
| Product | Life Cycle Status | Entered Production | Last Time Buy Date | EOL Date | End of Service Date | Migration Path |
|---|---|---|---|---|---|---|
| Asure ID 7 Solo | General Availability | 5/1/11 | ||||
| Asure ID 7 Express | General Availability | 5/1/11 | ||||
| Asure ID 7 Enterprise | General Availability | 5/1/11 | ||||
| Asure ID 7 Exchange | General Availability | 5/1/11 | ||||
| Asure ID SDK | General Availability | 10/1/11 | ||||
| Asure ID 7 Developers Edition | General Availability | 10/1/11 | ||||
| Asure ID 7 Developers Exchange Edition | General Availability | 10/1/11 | ||||
| Asure ID Education Import/Export | Limited Availability | 5/1/11 | ||||
| Asure ID SIF Agent | End of Life | 5/1/11 | 10/1/18 | 10/1/18 | 10/1/18 | NA |
| Asure ID 2009 Solo | End of Life | 2/2/09 | 5/1/11 | 5/1/11 | 5/1/11 | Asure ID 7 Solo |
| Asure ID 2009 Express | End of Life | 2/2/09 | 5/1/11 | 5/1/11 | 5/1/11 | Asure ID 7 Express |
| Asure ID 2009 Enterprise | End of Life | 2/2/09 | 5/1/11 | 5/1/11 | 5/1/11 | Asure ID 7 Enterprise |
| Asure ID 2009 Exchange | End of Life | 2/2/09 | 5/1/11 | 5/1/11 | 5/1/11 | Asure ID 7 Exchange |
| Asure ID 5.x Solo | End of Life | 1/1/07 | 10/2/14 | 12/31/14 | 12/31/13 | Asure ID 7 Solo |
| Asure ID 5.x Express | End of Life | 1/1/07 | 10/2/14 | 12/31/14 | 12/31/13 | Asure ID 7 Express |
| Asure ID 5.x Enterprise | End of Life | 1/1/07 | 10/2/14 | 12/31/14 | 12/31/13 | Asure ID 7 Enterprise |
| Asure ID 5.x Exchange | End of Life | 1/1/07 | 10/2/14 | 12/31/14 | 12/31/13 | Asure ID 7 Exchange |
| Build-A-Badge | End of Life | 3/1/03 | 9/1/07 | 9/1/07 | 12/31/09 | Asure ID 7 |