HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

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Product AvailabilitySustaining EngineeringTechnical SupportWarranty/Repair Services(Hardware)General AvailabilityEnd of SalesFull Sustaining Engineering SupportEnd of SalesLimited Sustaining Engineering SupportEnd of LifeLast Time Buy DateEnd of Life Date Phase

 

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale.
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The "End of Service" date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

 

Asure ID Card Personalization

Product Life Cycle Status Entered Production Last Time Buy Date EOL Date End of Service Date Migration Path
Asure ID 7 Solo General Availability 5/1/11        
Asure ID 7 Express General Availability 5/1/11        
Asure ID 7 Enterprise General Availability 5/1/11        
Asure ID 7 Exchange General Availability 5/1/11        
Asure ID SDK General Availability 10/1/11        
Asure ID 7 Developers Edition General Availability 10/1/11        
Asure ID 7 Developers Exchange Edition General Availability 10/1/11        
Asure ID Education Import/Export Limited Availability 5/1/11        
Asure ID SIF Agent End of Life 5/1/11 10/1/18 10/1/18 10/1/18 NA
Asure ID 2009 Solo End of Life 2/2/09 5/1/11 5/1/11 5/1/11 Asure ID 7 Solo
Asure ID 2009 Express End of Life 2/2/09 5/1/11 5/1/11 5/1/11 Asure ID 7 Express
Asure ID 2009 Enterprise End of Life 2/2/09 5/1/11 5/1/11 5/1/11 Asure ID 7 Enterprise
Asure ID 2009 Exchange End of Life 2/2/09 5/1/11 5/1/11 5/1/11 Asure ID 7 Exchange
Asure ID 5.x Solo End of Life 1/1/07 10/2/14 12/31/14 12/31/13 Asure ID 7 Solo
Asure ID 5.x Express End of Life 1/1/07 10/2/14 12/31/14 12/31/13 Asure ID 7 Express
Asure ID 5.x Enterprise End of Life 1/1/07 10/2/14 12/31/14 12/31/13 Asure ID 7 Enterprise
Asure ID 5.x Exchange End of Life 1/1/07 10/2/14 12/31/14 12/31/13 Asure ID 7 Exchange
Build-A-Badge End of Life 3/1/03 9/1/07 9/1/07 12/31/09 Asure ID 7