You can now connect with our Customer Service teams via the Customer Command Center.

Place an Order

Asia Pacific PACS, SI, EAT: (China) (India) (Rest of APAC)

Europe, Middle East & Africa PACS, SI, EAT:

Latin America

PACS, SI: (Brasil) (Rest of LAM)


North America PACS, SI, EAT:


For guidance on required information please use our product How to Order Guides.

For a list of all HID customer service contact details, visit our Customer Service contact page.

Customer Command Center

Order Status
View real-time order information

Connect with Customer Service online
Get all of your order-related questions answered such as:

  • Part number inquires
  • Shipping and stock questions
  • General order related inquires
  • Request an RMA

Check the status and interact with Customer Service on your active support cases.