You can now connect with our Customer Service teams via the Customer Command Center.
North America
Central Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Physical Access Control): Readers, Controllers, Credentials, Custom/ Personalized Credentials/Readers, Mobile Credentials and Access) | 8:00 – 17:00 | All NAM |
NAMPACSCustomerservice@hidglobal.com |
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) | 8:00 – 17:00 | All NAM |
SICustomerservice@hidglobal.com +1 800 872 5359 |
| EAT (Extended Access Technologies): RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric | 8:00 – 17:00 | All NAM |
EATCustomerservice@hidglobal.com +1 800 872 5359 |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) |
Global |
customer.service@access-is.com +44 118 966 3333 |
| Identity Access Management Solutions (Activ ID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) | 8:00 – 17:00 | United States, Canada |
IAMSCustomerservice@hidglobal.com +1 800 872 5359 |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | United States, Canada |
CustomerServiceIDT@hidglobal.com +1 703 340 6525 |
| Government ID | 11:00 – 19:00 | United States, Canada | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST(UTC -6) | United States, Canada | 1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | United States, Canada |
Jesse Gentry |
Brazil, Mexico, and Latin America
Central Time † and Atlantic Time ‡
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) | 9:00 – 17:00 | All LAM | LAMPACSCustomerservice@hidglobal.com |
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) ) | 8.30-17.00 | All LAM | SICustomerservice@hidglobal.com |
| EAT (Extended Access Technologies): RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric | 8.30-17.00 (CST) | All LAM | EATCustomerservice@hidglobal.com |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) |
Global |
customer.service@access-is.com +44 118 966 3333 |
| Identity Access Management Solutions (Activ ID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) | 8.30-17.00 | All LAM | IAMSCustomerservice@hidglobal.com |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 PST | Brazil, Mexico, and Latin America |
CustomerServiceIDT@hidglobal.com +1 703 340 6525
|
| Government ID | 11:00 – 19:00 PST | Brazil, Mexico, and Latin America | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | Latin America | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | Brazil, Mexico, and Latin America |
Jesse Gentry |
Europe, Middle-East, and Africa
Times shown in GMT.
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) | 8:30 - 17:00 | All EMEA |
EMEAPACSCustomerservice@hidglobal.com |
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) | 8:30 - 17:00 | All EMEA | SICustomerservice@hidglobal.com +353 (0) 91414200 |
| EAT (Extended Access Technologies): RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric | 8:30 - 17:00 | All EMEA | EATCustomerservice@hidglobal.com +353 (0) 91414200 (Multi-lingual) |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) |
Global |
customer.service@access-is.com +44 118 966 3333 |
| Identity Access Management Solutions (Activ ID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) | 8.00-16.00 (GMT) | All EMEA | IAMSCustomerservice@hidglobal.com +353 (0) 91414200 (Multi-lingual) |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All EMEA |
CustomerServiceIDT@hidglobal.com +41 21 908 01 00 |
| Government ID | 8:00 – 16:00 | All EMEA | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | All EMEA | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All EMEA |
Jesse Gentry |
Asia Pacific
Hong Kong Time
| Products | Hours (Mon-Fri) | Countries/Regions | Contact Information (Languages) |
|---|---|---|---|
| PACS (Readers, Controllers, Credentials, Custom/, Personalized Credentials/Readers, Mobile Access) | 9:00 - 18:00 | All APAC |
APACPACSCustomerservice@hidglobal.com
|
| Secure Issuance (FARGO Card Printers, Asure ID Software, Printer consumables, HID FARGO Connect) | 9:00-18.00 | All APAC | SICustomerservice@hidglobal.com +852 3160 9800 (English, Cantonese, Mandarin) |
| EAT (Extended Access Technologies; RFID Embedded & Desktop: OMNIKEY Biometrics Readers and Modules: DigitalPersona, EikonTouch & TouchChip, Lumidigm, Public Biometric) |
9:00-18.00 | All APAC | EATCustomerservice@hidglobal.com +852 3160 9800 (English, Cantonese, Mandarin) |
| EAT (Extended Access Technologies): Readers for ID Validation and Ticketing (Access-IS) | 8:00 – 16:30 (Mon-Thur) 8:30 – 16:00 (Fri) (UK time) |
Global |
customer.service@access-is.com +44 118 966 3333 |
| Identity Access Management Solutions (ActivID, AS, AAA, CMS, ActivClient, SSO, Corestreet, naviGO, Digital Persona, Easy Lobby) |
8:00-16:00 (GMT) | All APAC | IAMSCustomerservice@hidglobal.com +353 (0) 91414200 |
| Industrial Smart Components (RFID Tags) | 8:00 – 16:00 | All APAC |
CustomerServiceIDT@hidglobal.com +60 07 6640011 |
| Government ID | 9:00 – 18:00 | All APAC | GovIDcustomerservice@hidglobal.com (English) |
| Biometrics (Lumidigm) | 9:00-17:00 MST (UTC -6) | All APAC | +1 505 272 7057 lumidigm@hidglobal.com (English) |
| Location Services & Condition Monitoring | 8:00 - 17:00 | All APAC |
Jesse Gentry |