You can now connect with our Customer Service teams via the Customer Command Center.

Place an Order

Asia Pacific PACS, SI, EAT:
China-orders@hidglobal.com (China)
India-orders@hidglobal.com (India)
APAC-orders@hidglobal.com (Rest of APAC)

IAMS:
ordersemea@hidglobal.com
Europe, Middle East & Africa PACS, SI, EAT:
emea-orders@hidglobal.com

IAMS:
ordersemea@hidglobal.com
Latin America

PACS, SI:
pedidoshid@hidglobal.com (Brasil)
IAMcustomerservice@hidglobal.com (Rest of LAM)

EAT:
nam.orders@hidglobal.com

North America PACS, SI, EAT:
nam.orders@hidglobal.com

IAMS:
ordersamer@hidglobal.com

For guidance on required information please use our product How to Order Guides.

For a list of all HID customer service contact details, visit our Customer Service contact page.

Customer Command Center

Order Status
View real-time order information

Connect with Customer Service online
Get all of your order-related questions answered such as:

  • Part number inquires
  • Shipping and stock questions
  • General order related inquires
  • Request an RMA

Check the status and interact with Customer Service on your active support cases.