Unterstützung

Biometrics Product Support Lifecycle

HID is committed to assisting customers with their products throughout the product lifecycle and as products are updated and enhanced. HID provides General Availability for all its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product lifecycle phases:

General Availability

  • Product: Available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Sales

  • Product: No longer available for sale
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes can be created for new functionality and/or bug fixes.
  • Technical Support: Full
  • Warranty/Repair: Standard Terms

End of Life

  • Product: No longer available for sale
  • Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
  • Technical Support: Available on a commercially reasonable basis only.
  • Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability.

The End of Life timeline varies based on product. Review the specific release policy and practice statements for each product segment.

 

Biometric Hardware

Lumidigm Fingerprint Biometric Hardware

Product DescriptionEOL Product SKUReplacement SKULife Cycle StatusLast Time Buy DateLast Ship DateEnd of Sustaining Engineering
OEM Module (match on host)V310-00-01V310-01-01End of LifeSep 30, 2023 (while supplies last)Oct 31, 2023Oct 31, 2024
USB Desktop Reader (match on host)V311-00-01V311-01-01End of LifeSep 30, 2023 (while supplies last)Oct 31, 2023Oct 31, 2024
OEM Module (match on device)V300-40-01V520-01-01End of LifeSep 30, 2023 (while supplies last)Oct 31, 2023Oct 31, 2024
USB Desktop Reader (match on device)V302-40-01V521-01-01End of LifeSep 30, 2023 (while supplies last)Oct 31, 2023Oct 31, 2024
OEM Module, embedded (match on device), sensor, ribbon cable and daughter boardM300-00-10M320-00-10End of LifeDec 31, 2020Mar 31, 2021Mar 31, 2022
USB Desktop Reader, embedded (match on device)M301-00-10M321-00-10End of LifeDec 31, 2020Mar 31, 2021Mar 31, 2022
OEM Module, streaming (match on host)M310-00-10M210-00-01End of LifeDec 31, 2020Mar 31, 2021Mar 31, 2022
USB Desktop Reader, streaming (match on host)M311-00-10M211-00-01End of LifeDec 31, 2020Mar 31, 2021Mar 31, 2022
OEM Module, embedded (match on device)V300-02-S-OEM01V300-40-01End of LifeDec 31, 2020Mar 31, 2021Mar 31, 2022
USB Desktop Reader, embedded (match on device)V302-02-S-USB01V302-40-01End of LifeDec 31, 2020Mar 31, 2021Mar 31, 2022
Module, V3-Embedded, USB/RS232V300-20-S-OEM01V300-40-01End of LifeSep 28, 2018 (while supplies last)Dec 28, 2018Dec 28, 2019
Dev Kit, Module,
V3-Embedded, USB/RS232
V300-30-S-DEV01V300-40-DEVEnd of LifeSep 28, 2018 (while supplies last)Dec 28, 2018Dec 28, 2019
Module, V3-Embedded, USB/RS232V300-30-S-OEM01V300-40-01End of LifeSep 28, 2018 (while supplies last)Dec 28, 2018Dec 28, 2019
Dev Kit, V3-Embedded, Desktop USB ReaderV302-30-S-DEV02V300-40-DEVEnd of LifeSep 28, 2018 (while supplies last)Dec 28, 2018Dec 28, 2019
Desktop USB Reader - IP65, V3-EmbeddedV302-30-S-USB01V302-40-01End of LifeSep 28, 2018 (while supplies last)Dec 28, 2018Dec 28, 2019